AddressOur participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
new role awaits
Are you looking for a role where you can contribute to making a positive difference to the lives of millions of Australians? We have an exciting new opportunity to join the National Disability Insurance Agency (NDIA) as an APS6 National Contact Centre Support and Communications.
The National Contact Centre (NCC) is the main communication channel for people to contact the National Disability Insurance Scheme (NDIS). The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.
Your efforts will contribute to the NDIA’s objectives to create a world-class National Disability Insurance Scheme, and you will have the opportunity to positively impact the lives of many individuals and their families.
Where you can add value
The position is required to provide detailed technical, professional, policy, operational Support and advice in relation to complex problems.
Responsibilities of the role include but are not limited to:
- Coordinating and drafting high level correspondence and Communications.
- Establishing, implementing, and evaluating communication strategies and plans.
- Leading and developing staff to deliver communication related activities, Cultivating relationships with key stakeholders across the Branch, Division and Agency to achieve positive outcomes.
- Contributing to process improvements and implementation.
- Monitoring impact and quality of customer service activities and managing feedback for the branch.
- Creating and reviewing process maps, scripting, guidance material and work instructions.
- Providing coaching and feedback to teams to ensure quality outcomes.
Enough about us, let’s talk about you
Our ideal candidate should be driven by processes and possess a strong comprehension of the scheme, coupled with a keen desire to learn. You willdisplay high productivity, resourcefulness, flexibility, influence and be an effective communicator. With your experience, you will bring incredible value to the engagement for the benefit of the participants as well as peak bodies in the disability sector. You will also enjoy working both in a team and independently to achieve desired outcomes.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
- You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
- Access to higher superannuation and above market leave entitlements
- Access to ongoing professional development and learning
While this role is ideally performed from ACT Deakin, QLD Robina, VIC Dandenong, VIC Geelong, VIC Richmond, WA Midland, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11:30pm AEST Sunday 19 May 2024.
If you have any questions, please contact Emma Turner on 026132 0402 or email ***********@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
