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SalaryThis leading Federal government agency provide guidance and policy advise to all individuals, community, and families in Australia through the delivery of high quality accessible social, health and child support services and other payments.
About the role:
The APS6 Senior Program Support will provide support to several related projects within a specific program. You monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.
The Senior Program Officer provides operational support to local teams to support the delivery of the agency's programs. You will contribute to strategic planning for programs, changes in workplace practices and business improvement initiatives, and deliver programs in accordance with business requirements and work area priorities.
You also play a key role in developing and maintaining relationships with internal and external stakeholders.
Responsibilities may include but are not limited to:
- Supporting the provision of Secretariat services to multiple senior Executive interdepartmental committees, including but not limited to planning, scheduling, briefing pack preparation, coordination on action items etc. Supporting the mapping of business processes, stakeholder engagement, workshopping process outcomes and coordinating stakeholder input, rollout of protocols across the Division.
- Oversight or risk management across the Division, engaging with Branch representatives as required, mapping risk management activity, scheduling milestones and planning.
- Corporate support and coordination functions as required.
- Promote and implement programs administered by the agency.
- Maintain effective relationships with internal and external stakeholders to deliver program services and build service delivery capability.
- Attend interagency meetings and forums to obtain and share information.
- Assist with strategic planning for programs with a particular emphasis on addressing the service delivery needs of different community groups.
- Liaise with stakeholders to resolve complex program and policy issues and improve access to services, payments and programs offered by the agency.
- Provide expert advice to staff and stakeholders regarding policy, procedures and programs.
- Analyse and report on the achievement of business outcomes, key performance indicators and quality assurance to assist the local leadership team in managing overall performance.
- Contribute to relevant business and people planning and develop local strategies to improve against key performance indicators.
- Contribute to policy review including the development of new policies and guidelines.
- Perform independent research and analysis including preparation of draft reports on relevant program activities and/or project milestones.
- Prepare draft reports, briefing papers and Ministerial correspondence for review by senior staff.
- Extensive experience working in a similar role under Australian rules and regulations.
- Experience using Sharepoint, developing content and implementing new tools using PowerApps.
- Experience creating and maintaining Power BI dashboards.
- Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office.
- Demonstrated commitment to ongoing professional development.
- Current Police Check, o ability to obtain one.
- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Mandatory: Australian Citizenship required to work within Federal Government.
Please click 'APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at claudia.leiva@chandlermacleod.com to be considered for this opportunity.
Applications close 15.00 PM AEST, 16th January 2024
