As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage an APS6 Senior Service Designer on a contract for 4 months, with 1 X 12 months extension option.
Duties may include some or all of the following:
- lead the development of service design artefacts, including current state journey maps and service blueprints, future state maps, discovery reports and presentations
- lead the design of, and conduct user research, observations, data analysis and usability/prototype testing
- use story-telling and visualisation to bring presentations and reports to life
- lead the design of concepts and prototyping, including testing and refinement
- manage the design and facilitation of workshops, including project kick-off meetings, ideation and concept creation and prioritisation activities and strategic planning workshop
- advocate for, and participate in user research to: design effective and accessible services and in line with the agency principles of simple, helpful, respectful and transparent
- develop and manage service design plans
- communicate the high-level service design process, testing objectives, risks and benefits to project partners, stakeholders and the project team
- build and maintain stakeholder relationships to achieve strategic objectives
- manage collaboration across the agency to create service design advocacy and capability uplift
- human centred design methodologies and practices
- customer centric frameworks and methodologies used in the agency including the Customer Experience Management Framework
- service design methodology Assistant Director
- relevant government service design standards and frameworks
- relevant business systems and tools.
- To be eligible applicants will require a Baseline Security Clearance or ability to obtain at own expense within 3 months of commencement.
Please Note - The due date for this submission is 17/01/2024.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion