Aps6 Senior Service Designer

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage an APS6 Senior Service Designer on a contract for 5 months, with 1 X 12 months extension option.

Duties may include some or all of the following:

• lead the development of service design artefacts, including current state journey maps and service blueprints, future state maps, discovery reports and presentations
• lead the design of, and conduct user research, observations, data analysis and usability/prototype testing
• use story-telling and visualisation to bring presentations and reports to life
• lead the design of concepts and prototyping, including testing and refinement
• manage the design and facilitation of workshops, including project kick-off meetings, ideation and concept creation and prioritisation activities and strategic planning workshop
• advocate for, and participate in user research to: design effective and accessible services and in line with the agency principles of simple, helpful, respectful and transparent
• develop and manage service design plans
• communicate the high-level service design process, testing objectives, risks and benefits to project partners, stakeholders and the project team
• build and maintain stakeholder relationships to achieve strategic objectives
• manage collaboration across the agency to create service design advocacy and capability uplift

• human centred design methodologies and practices
• customer centric frameworks and methodologies used in the agency including the Customer Experience Management Framework
• service design methodology Assistant Director
• relevant government service design standards and frameworks
• relevant business systems and tools.

• To be eligible applicants will require a Baseline Security Clearance or ability to obtain at own expense within 3 months of commencement.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Isaac Benjamin on 02 6268 9*** or email **************@chandlermacleod.com for further discussion.

Please Note – The due date for this submission is 17/01/2024.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion