Senior Service Designer

Emanate Technology is partnering with one of its regular key clients to identify a Senior Service Designer to come onboard to the program team and support/lead the design of the end-to-end journey of their services based on evidence of customer needs and strategic outcomes.

This team is extremely high performing and is made up of a variety of skill sets across design and strategy. All like minded people, they are passionate about improving services, products and experience for both internal and external systems/products. 

If you are looking for your next opportunity this may be the one for you. The Snr Service Designer will come with a certain level of experience and maturity where they can engage with stakeholders and understand details others may not. 

The Key responsibilities of this role include but are not limited too:

• Execution, delivery and advocacy of best practice service design methods and processes supporting the future design of services or improved customer experiences in existing services.
• Manage the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints and personas ensuring a holistic approach to end-to-end service design, including customer interactions, touchpoints, digital and physical channels, operations, and technology.
• Develop and manage strong stakeholder relationships and work collaboratively across the Agency to effectively deliver a customer centric culture and enable improvements and new opportunities.
• Working closely with technology, product, and business teams to identify feasible, practical and cost-effective solutions to identified problems.
• Lead and deliver workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities.
• Manage and deliver contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way.
• Collaborate and partner closely with Agency technology, product, and business teams to deliver service design projects and outcomes.

 
The suitable candidate will being the following skills and experience: 

• 4+ years’ experience in human-centred design methods with a focus on Service Design/ Strategy/ Research. Tertiary qualifications in User Experience Design, Service Design, or related disciplines.
• Experience in leading customer-centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.
• Strong service design experience with a digital and/or omni-channel focus and business process transformation.
• Extensive experience with process mapping and process improvement development and implementation.
• Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.
• Experience in the health sector and equivalent size organisations will be highly regarded

 
If this is you apply today! (please not you must be an Australian citizen to be successful in this role)