AddressService Designer role with a large Federal Government Department in Canberra.
Vectiq are looking for experienced Service Designers with Baseline, or higher security clearance to work work as part of a collaborative and highly motivated team within the Federal Government space.WORKING ARRANGEMENTS
Work will be onsite at Canberra.
Responsibilities
- Work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program.
- Will be expected to develop a firm understanding of the holistic business current state and desired outcomes, working with Product Managers, Product Owners and Subject Matter Experts for domain expertise.
- Deliver and design appropriate service design artefacts and communication material
- Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
- Analyse and improve user experience, taking the viewpoint of the end user.
- Seven plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
- Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
- Relevant tertiary qualifications or requisite experience
