Aquatic Programs Supervisor

Aquatic Programs SupervisorAn exciting opportunity to join the new team at Angelo Anestis Aquatic CentreContribute to the health and wellbeing of the Bayside Community by inspiring a team of professionals Permanent full-time opportunity Our TeamAt Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services.Aquatic CentresBayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre. Angelo Anestis Aquatic Centre was opened in 2016 after undergoing a major redevelopment. The Centre includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, community and retail spaces, kiosk, and aqua play facilities.About the RoleThe successful candidate will report to the Aquatic Programs Coordinator and be responsible for the oversight of the Learn to Swim and Aquatic program services including supervision and scheduling of staff, administration of program enrolments and delivery of services to meet the needs of the community. If you are passionate about fitness and are looking for a leadership opportunity within the Aquatics industry, this is the job for you! The role will lead and inspire a team to provide high standard Aquatic programs.This position is based at Angelo Anestis Aquatic Centre however the successful candidate may be required to support Botany Aquatic Centre as needed.You can also expect to:Provide supervision of Aquatic Program staff and instructors, and other staff as needed, and promote high team performance. Implement operational systems and procedures and allocate resources to ensure all venue operational requirements are met and maintain high standards of service delivery, venue presentation, safety, and security.Act as a ‘Process Champion’ and actively participate to review, develop, and implement initiatives to improve service delivery.Compile aquatic program metrics data and prepare reports to assist with review of service delivery against key performance standards.Assist with developing, reviewing and implementing systems and procedures to ensure the Aquatic Programs runs efficiently, meets the needs of customers, optimises program participation and to support Council objectives.Prepare bookings and process customer enquiries with accurate enrolment information for Aquatic Programs.Ensure prompt resolution of customer complaints and review feedback to continually improve processes and service. Ensure the prompt reporting and action of maintenance, cleaning and Aquatic Program system issues including liaising with relevant contractors and escalate and implement controls where required.Provide training, coaching and support to team members to ensure staff are appropriately trained on systems and procedures and updated on emerging Council events, services, and programs.Support the Coordinators and the Customer Service team in the sales and administration of aquatic program enrolments, bookings and events.Ensure Child Safe Practices and procedures are implemented and complied with to mitigate risks.About YouWe are looking for a someone who has:Demonstrated experience in a similar role within an Aquatic facility.Current AUSTSWIM Certificate for Teacher of Swimming and Water Safety or equivalentCurrent AUSTSWIM Certificate for Teacher of Infant and Pre-School or equivalent Current Senior First Aid and CPR Certificate. Experience with learn to swim teaching and education.Current Working with Children Check (NSW).Excellent customer service skills and experience.Hours of work between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs.Our Benefits and CultureAs an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.On top of the competitive salary, our people enjoy:3 extra days off during Christmas each year15 days sick leave each year2 days health and wellbeing leaveGym membership discountsAdditional parental leave entitlements for both parentsApply NowYour application should include an up-to-date resume (max 3 pages) and a covering letter (max 2 pages), outlining how your skills and experience meet the focus competencies, key accountabilities and challenges of the role outlined in the position description. Applications must be submitted email at recruitment@bayside.nsw.gov.au with the subject line F24/134 – Aquatic Programs Supervisor Deadline: Sunday 17 March 2024Salary Range: $73,697.97 to $82,541.74 per annum, plus 11% superannuationEnquiries: Tammy Weatherby – Aquatic Programs Coordinator directly via email on tammy.weatherby@bayside.nsw.gov.au or call 0436 682 701 Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.