Aquatics Customer Service Officer

Do you enjoy delivering high-quality Customer Service in a busy and diverse environment? Council has multiple temporary and casual opportunities at our Outdoor Aquatic Facilities, providing friendly and efficient service to customers, members, and guests. As an Aquatics Customer Service Officer, you will manage the day-to-day operations of the pool kiosk, including processing memberships, handling Learn to Swim enrolments, and preparing and selling kiosk products. You'll use the computerised Point of Sale system to ensure smooth transactions and maintain compliance with food handling guidelines.

In this role, you'll also assist with the Royal Life Saving Keep Watch at Public Pools program, promoting water safety and education. We value teamwork and safety, so you'll contribute to a positive team culture and adhere to WHS standards. This position is perfect for someone who enjoys working with the public and is committed to delivering excellent service. Apply now to be part of our community-focused facility!

To find out more about your next career opportunity: Position Description

$29.36 -$33.99 per hour plus superannuation (Casuals will also receive 25% loading)

You will be located in the picturesque Hunter Valley which is just 120 kilometres north of Sydney and 40 kilometres west of Newcastle. Our region is well renowned as Australia's oldest wine producing region and has a tourism industry worth an estimated $521 million. 

Council has a wide range of fabulous benefits available for staff including;

• Temporary and casual opportunities available, with the potential to work up to 35 hours per week (September 2024 – March 2025)
• Multiple positions available 
• Flexible rostered hours
• Potential to work future pool seasons
• Fabulous location in the picturesque Hunter Valley!

Chad McCamley, Aquatics Facilities Coordinator on 0401 107 ***

Please complete the application form below and provide detailed responses to the questions which relate to the criteria within the position description, then upload a copy of your resume and cover letter. Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Please note, prior to an offer of employment being made, recommended candidates may be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ***********@cessnock.nsw.gov.au for a confidential discussion.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.