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Form of workAt Revo Fitness, we are continuing an exciting period of growth in Victoria, opening new clubs to help more members achieve their health and fitness goals. What sets us apart is that we make the gym simple.
As a result of our continued national expansion, we are seeking a hands-on Operations Manager to lead and inspire a team of Club Managers and their member experience teams in Victoria.
Reporting to our National Operations Manager you will collaborate with other Operations Managers nationally, who are driven to get the best out of their teams. Given your proven multi-site experience you will be well versed in facility management with the primary focus to ensure every member has a great experience in our clubs. You will have excellent written and verbal communication skills which you leverage to build and maintain relationships with stakeholders across all levels of the business.
Key Responsibilities:
- People Management: Through the clubs under your leadership, you’ll ensure our Club Managers’ experience enables them to succeed in their role and that their experience with Revo is seamless, well managed, and transparent. This includes leading the Recruitment, Onboarding, Performance Management, Leave Management, Health and Safety Compliance, Career Planning, and the Exit process.
- Member Experience: Our members’ experience is directly shaped by the way our team approach, help, and support both potential and new members in our clubs. Empowering our team to conduct these interactions in a way that aligns with our vision, mission, and brand values will enable a unique and rewarding experience for potential and current members.
- Facilities Management: A high-quality facility, together with well-maintained and hygienic, up-to-date equipment is critical to our members’ experience. This role is accountable for ensuring this is achieved through our Club Managers at all of our Clubs.
- Health and Safety: Actively seeking improvements and upgrades to ensure our facility and equipment are reviewed, quality controlled, and improved through various stakeholders including Club Managers and Health & Fitness. The safety of our Team and Members is critical, ensuring oversight and management of our regular WHS requirements.
- Reporting and Administration: For our business to succeed, monitoring and reporting of key metrics for club operations is critical to help ensure we’re making well-informed decisions moving forward. This role will be responsible for ensuring that administration and reporting processes for club operations are executed to a high standard.
- Experience in a similar multi-site management role (Area Manager or Cluster Manager in fitness, retail or hospitality is highly regarded).
- Experienced people leader – who can coach, develop, and mentor our management team to perform at their best.
- Ability to work autonomously and across various locations with the flexibility to travel interstate, as required.
- Experienced in facility maintenance with working knowledge of workplace health and safety culture.
- Capability to assist in the development and implementation of operational policies and processes ensuring best practice.
- Experienced in conflict resolution, performance management & basic employment relations matters.
- Customer Service driven (Member Experience) – strong problem identification skills supported by a solution driven approach.
- Current Driver’s Licence
Our goal is to make quality fitness affordable and more accessible to all. We believe in making the gym simple, with no complicated contracts, no unnecessary fees, and no catches! It’s one membership for everyone and all are welcome. We have gyms open 24/7 so our members can work out how they want, when they want.
We have a members-first mentality always and aim to provide the best vibes and customer experience possible. We’re a proudly Australian locally owned business, with exciting growth plans. Watch this space!
Other than an awesome opportunity, you will also have:
- Competitive Remuneration Package
- Mobile Phone Allowance and Company Laptop
- Free Revo Membership – to help you achieve your individual health and fitness goals, as well as a complimentary Revo Membership for a partner, family member or close friend.
- Employee benefits and discounts
If you would like to have a confidential conversation with our Talent Acquisition Specialist - Cam Sermon - reach out to ***@revofitness.com.au
