AddressOVERVIEW OF THE ROLE
The Art Store is a place where people can take a piece of their National Gallery experience home. The position of Art Store Clerk provides strong customer service in addition to assisting with day-to-day Store operations.
The Art Stork Clerk will assist the Art Store Supervisor to ensure the Store is always appropriately stocked and presentable as well as providing support for the logistics function of receiving, pricing and storing merchandise.
The Art Store Clerk is an efficient, clear communicator with strong problem solving and multi-tasking skills. They have up to date knowledge about the merchandise in the Art Store as well as the Gallery’s current exhibitions and displays.
The position of Art Store Clerk is a role within our fun and energetic Art Store Team and reports to the Art Store Supervisor. The role is responsible for providing frontline, on-site assistance to our valued customers in the Art Store.
The Gallery is open every day of the year (except Christmas Day) from 10am – 5pm. The position available will follow Pattern Roster A.
PATTERN A MONTUEWEDTHUFRISATSUNWEEK 1 9:30 – 17:309:30 – 17:309:30 – 17:309:30 – 17:309:30 – 17:30WEEK 2 9:30 – 17:309:30 – 17:30 PATTERN B MONTUEWEDTHUFRISATSUNWEEK 19:30 – 17:309:30 – 17:30 WEEK 29:30 – 17:309:30 – 17:30 9:30 – 17:309:30 – 17:309:30 – 17:30WHAT WILL YOU DO?
In accordance with the APS 1 work level standards, you will have the following key responsibilities:
- Actively engage with customers within the Art Store, process retail transactions and provide a great customer experience to ensure that customer needs are met and the customer service that you provide is efficient and compliant with National Gallery procedures.
- Contribute to the daily operations of the Art Store by assisting the Art Store Supervisor/Logistics with receiving, pricing, re-stocking, and straightening displayed merchandise. Cleaning the merchandise and display spaces within the Store each day.
- Contribute to the continuous improvement of quality and efficiency of services and work processes within the Art Store Team.
- Assist in responding to email enquiries for the Art Store.
ELIGIBILITY:
To be eligible for this role you must:
- Be an Australian Citizen, and
- Satisfy a Police Check
Role specific mandatory qualifications certification and/or registrations include:
- Customer service experience in a retail or public facing role will be to your advantage.
HOW TO APPLY
A detailed position description is available to download on the Gallery's website.
You should provide a tailored CV (maximum of three pages) along with a statement of no more than two pages that outlines your skills, capabilities and experience, against the ‘Our ideal candidate’ information above.
In your statement response you should keep in mind the capabilities and behaviours required to be successful for this role, as identified in the ‘Who are we looking for?’ section.
Try not to duplicate information that can be found in your CV but do highlight any specific examples or achievements that demonstrate your ability to perform the role.
As part of your application process, we ask that you also complete the personal particulars form as well.
To apply for this role please forward your application to ***********@nga.gov.au.
