Aso2 Regional Customer Services Officer (Multiple)

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ASO2 Regional Customer Services Officer (multiple)

About Customersand Services  
Customer andService works in partnership with the social housing sector todeliver statewide homelessness support and emergency accommodationservices, access to private rental housing and tenancy andspecialist services for public housing customers.
We are part ofthe broader housing and homelessness system, determined to driveoutcomes that increase the independence of our customers andachieving their long-term housing aspirations.
Aboutthe Regional Customer Service Officerrole  
The RegionalCustomer Service Office is a role within the SA Housing Authorityand is accountable to the Business Coordinator, Team Leader,Operations Manager, (subject to Location) for:
Providingcustomer service to SA Housing Authority customers, providingclerical and administrative support services within the region, andmodelling the behaviours aligned with the service values of SAHousing Authority.
Traitswhich demonstrate best potential for success in therole  

• Maturityand self-confidence
• Ispolite and cordial with customers and acts with personalhonesty and integrity
• Interpersonal skillswhich enable supportive and constructiverelationships
• Showsempathy with customers and can provide relevant informationabout services efficiently.
• Will actin a manner that will assist to calmly diffuse any challengingsituations
• Canrecord information accurately and manage personal informationsensitively
• Demonstrate a strongwork ethic
• ITExperience 

SpecialConditions

• Successful applicantwill be required to satisfactorily complete a National PoliceClearance prior to being employed.
• Successful applicantwill be required to satisfactorily complete a DHS ScreeningUnit Working with Children Check prior to being employed andevery 5 years.
• Thesuccessful applicant may be required to hold a currentAustralian issued Driver’s Licence, which must bemaintained (desirable).
• Theincumbent must be prepared to move between regional locationsin SA Housing Authority as required.
• Someintrastate travel may be required. Some out of hours work maybe required upon activation of the Emergency Relief FunctionalSupport Group.

Whatelse do I need to know?
Before applyingwe would encourage you to review all the essential requirements ofthe role. Please refer to the attached role description.
Applicants are requested to indicate their preferred work locationwhen applying. Locations include metropolitan offices inAdelaide (CBD), Croydon Park, Port Adelaide, Modbury andSalisbury specifically with potential opportunities in allmetropolitan offices throughout South Australia.
Various ongoing and short-term opportunities available.
Requirements
Nil
Remuneration
$57,842- $62,221(ASO2)
Enquiries
SameerSaaid
0437 935 ***
ApplicationInstructions

• You arerequired to submit a cover letter (no more than two pages)addressing the keyselection criteria in the roledescription, outlining your skills, attributes, experience, andcapabilities listed in the role description.
• You arealso required to submit an up-to-date resume, which needs toinclude the contact information of a least two (2) refereeswith one being your immediate supervisor/manager.
• You arealso required to submit a completed SA Housing Pre-EmploymentDeclaration with your application.

ScreeningChecks
If you are new to the Authority, you will berequired to produce a National Police Check, which has been issuedwithin six months, prior to being employed. National Police Checkscan be applied for via the SouthAustralia Police  or through an AustralianCriminal Intelligence Commission accredited body .

You will alsoneed to supply and any other screening assessments stipulated inthe attached role description.

The SAHousing Authority embraces equity, diversity and inclusion in allforms across its workforce and customer base. The Authorityrecognises there are distinct demographic groups which have longbeen disadvantaged and that racism, ageism, sexism and other formsof discriminations are problems for our society. As such, theAuthority is committed to tackling cultural stereotypes both withinand outside of the organisation as well as providing a safe,respectful and inclusive place to work.

Applications close: 21/05/2024 6:00 PM
Attachments:
- Role Description - ASO2 Regional Customer Service Officer.pdf
- SAHA Pre-Employment Declaration Form.docx

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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