Regional Customer Service Officer (Multiple)

SA Housing Authority

Job reference: 593892

Job status: Ongoing

Eligibility: Open to Everyone

About SA Housing Authority

About Customers and Services

Customer and Service works in partnership with the social housing sector to deliver statewide homelessness support and emergency accommodation services, access to private rental housing and tenancy and specialist services for public housing customers.

We are part of the broader housing and homelessness system, determined to drive outcomes that increase the independence of our customers and achieving their long-term housing aspirations.
 

About the Regional Customer Service Officer role

The Regional Customer Service Office is a role within the SA Housing Authority and is accountable to the Business Coordinator, Team Leader, Operations Manager, (subject to Location) for:

Providing Customer Service to SA Housing Authority customers, providing clerical and administrative support services within the region, and modelling the behaviours aligned with the service values of SA Housing Authority.
 

Traits which demonstrate best potential for success in the role 

• Maturity and self-confidence
• Is polite and cordial with customers and acts with personal honesty and integrity
• Interpersonal skills which enable supportive and constructive relationships
• Shows empathy with customers and can provide relevant information about services efficiently.
• Will act in a manner that will assist to calmly diffuse any challenging situations
• Can record information accurately and manage personal information sensitively
• Demonstrate a strong work ethic
• IT Experience 
   

Special Conditions

• Successful applicant will be required to satisfactorily complete a National Police Clearance prior to being employed.
• Successful applicant will be required to satisfactorily complete a DHS Screening Unit Working with Children Check prior to being employed and every 5 years.
• The successful applicant may be required to hold a current Australian issued Driver's Licence, which must be maintained (desirable).
• The incumbent must be prepared to move between regional locations in SA Housing Authority as required.
• Some intrastate travel may be required. Some out of hours work may be required upon activation of the Emergency Relief Functional Support Group.
   

What else do I need to know?

Before applying we would encourage you to review all the essential requirements of the role. Please refer to the attached role description.

Applicants are requested to indicate their preferred work location when applying. Locations include metropolitan offices in Adelaide (CBD), Croydon Park, Port Adelaide, Modbury and Salisbury specifically with potential opportunities in all metropolitan offices throughout South Australia.

Various ongoing and short-term opportunities available.
 

Requirements

Nil

Remuneration

$57,842- $62,221 (ASO2)
 

Enquiries

Sameer Saaid

0437 935 ***

*************@sa.gov.au

Application Instructions

• You are required to submit a cover letter (no more than two pages) addressing the key selection criteria in the role description, outlining your skills, attributes, experience, and capabilities listed in the role description.
• You are also required to submit an up-to-date resume, which needs to include the contact information of a least two (2) referees with one being your immediate supervisor/manager.
• You are also required to submit a completed SA Housing Pre-Employment Declaration with your application.

Screening Checks

If you are new to the Authority, you will be required to produce a National Police Check, which has been issued within six months, prior to being employed. National Police Checks can be applied for via the South Australia Police or through an Australian Criminal Intelligence Commission accredited body.

You will also need to supply and any other screening assessments stipulated in the attached role description.

The SA Housing Authority embraces equity, diversity and inclusion in all forms across its workforce and customer base. The Authority recognises there are distinct demographic groups which have long been disadvantaged and that racism, ageism, sexism and other forms of discriminations are problems for our society. As such, the Authority is committed to tackling cultural stereotypes both within and outside of the organisation as well as providing a safe, respectful and inclusive place to work.

Applications close: 21/05/2024 6:00 PM

Attachments:

• Role Description - ASO2 Regional Customer Service Officer.pdf
• SAHA Pre-Employment Declaration Form.docx

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.