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This fast-paced customer centric role is the central point for towing related queries from customers, internal claims teams, repairers, and suppliers. It is also responsible for coordination of workflow within motor assessing, and coordination / negotiation with our towing providers. Correct pathing of assessment workflow within our service level agreements and compliance obligations is critical to both our costs and the experience of our customers.
The role requires autonomy, excellent time management, initiative, and adaptability. Whilst predominantly desk based, during times of major weather events there will be a requirement to take part in assessment centres, requiring customer and supplier interactions. Excellence in customer service is a non-negotiable, and management of customer complaints is also a key component of the role.
This role will require full time attendance at the Altona North site.
What you'll do
- Assist with towing related queries from the claims teams, customers, repairers and suppliers
- Ensuring correct towing suppliers are utilised, and meeting contractual SLAs
- Negotiation and coordinating of tows to achieve optimal financial outcome.
- Administration facilities management
- Supporting inbound and outbound calls
- Identifying key areas for improvement based on the job experience
What you'll bring
- Motor Claims or Claims experience preferred. Motor repairer or towing coordinator experience preferred.
- Passion for customers and delivering exceptional service
- Knowledge of ClaimCenter and intermediate computer skills, i.e. MS Office Suite
- The ability to multi-task and have outstanding time management skills
- Strong attention to detail and can work well under pressure
- Strong communication skills with the ability to tailor communication to the audience to articulate complexity
- Ability to use customer and commercial acumen to enhance business performance
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.
Chase the Sun, apply online today! Your future at Suncorp Group awaits!
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
