AddressAt AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.
Role:
This role has high customer involvement and impact from an operational perspective. You will be working particularly closely with our customers and internal teams to ensure both (a) the integrity of the configuration management database (CMDB), and (b) configuration items (CIs)/assets in the managed IT environments are identified, classified, recorded, tracked, audited and reported on, across their respective lifecycles.
Responsibilities:
- Support the development and maintenance of Configuration Management and Asset Management plans, processes and procedures. Support integration with the customer, internal and supplier processes and systems.
- Support the development and maintenance of the Configuration Data Model (CDM) and corresponding Configuration Items.
- Assist in the development, maintenance, and delivery of training and supporting materials to new and existing staff, customers and suppliers.
- Support the development and reporting of metrics and KPIs for process performance and CMDB and Asset Register accuracy & health.
- Actively promote the goals and objectives of the Configuration Management and Asset Management processes and the essential roles of the CMDB and Asset Register.
- Process approved updates to the Asset Register for hardware & software assets, and key documentation (contracts, licenses, etc).
- Attend relevant customer, internal and supplier meetings and forums; participate as subject matter expert, chair, proxy, and minute-taker, or other roles as required.
Skills & experience
- 2+ years’ experience, in ITIL Configuration Management/Asset Management Administration within complex, medium or large IT environments
- Demonstrated commitment to customer-service, continual improvement, and ethical business practices.
- Office Productivity: Microsoft, etc – MS Office, Email, Messaging, SharePoint
- Ticketing and Job Systems: ServiceNow – job queue management and job processing, practising good ticket hygiene
- CMDBs: ServiceNow CMDBs
- Data: Data-intensive gathering, analysis, report and insights generation (Excel, Access, other)
Benefits
Work for an organisation that prioritises company culture and employee satisfaction.
- Flexible work options – a schedule that works around your life style
- Access to VIP partnerships with clients such as TESLA & Dyson
- BYOD allowances on Phone & Laptop
- Discounts on all IT products & Accessories
- Vehicle salary packaging
- Paid Parental Leave for main & secondary carer
- Discounts on Health Insurance
- Free access to financial advisers & psychologists
- State of the art onsite facilities
- Free access to Fitness & Wellbeing classes
- High level of professionalism, adult, family friendly and dynamic environment.
Culture
As number 4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority at AC3, and we approach business with family values.
We keep it simple and live by our four ways of being:
- Own It: If I say I’m going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- Enjoy It: I take my work seriously, but don’t take myself too seriously.
If you are interested in this position and believe that your experience is closely aligned with the requirements, then please click APPLY now.
