Assistant Account Executive

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 11th consecutive year, the 2022 World’s Most Ethical Companies by Ethisphere Institute (2022) as well as being one of Insurance Business Australia Top Insurance Employers for 2021 and Forbes Best Employer for Women.

The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers. This role will:

• Receive inbound and making outbound calls and managing email correspondence with customers, clients and brokers
• Attend to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
• Ensure all calls are logged and responses are followed up with appropriate person
• Follow up documentation from clients and insurers on a daily basis
• Assist with ad hoc administrative duties as assigned
• Reconcile invoices as required, ensuring correct invoicing procedures are maintained

This is a great opportunity and to be considered, we are seeking a min of 2 years’ experience in a customer service or call centre role, ideally with exposure to the Insurance or Financial Services industry plus:

• Strong computer skills including a working knowledge of Microsoft Office suite
• Excellent organisational skills and ability to manage competing priorities
• Strong written and verbal communication skills and ability to manage relationships effectively
• Tier 1 qualification in insurance broking or willingness to complete
• Good problem solving skills in order to respond to client enquiries
• Positive attitude, with a desire to work collaboratively in a small team environment
• Ability and adaptability to work in high volume, high paced environment

Gallagher offers great benefits and career development opportunities

• Competitive remuneration and incentive program
• Salary sacrificed superannuation
• Flexible working options
• Gallagher Rewards and discounts at 350+ major retailers
• Employee Stock Purchase Plan to invest and share in company's growth potential

We encourage you to apply via our careers website or for further information, please contact our Talent Acquisition team at careers@ajg.com.au

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

Customer service, Computer skills, Microsoft Office

Employee stock purchase plan