AddressAt Development Victoria, we work flexibly and value diversity, and we invite you to talk to us about any preferences or adjustments you may value or require to either our recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support to your application.
About Us
At Development Victoria, we create places for people.
We reimagine iconic places to transform them for future generations, unlock public land to develop connected and sustainable precincts, and build affordable and diverse homes where they’re needed.
We’re a government agency delivering places that make a genuine difference to the people of Victoria, and we partner with government, industry, and community to make it all happen.
Our unique and rewarding career opportunities are enhanced by our diverse range of projects that really matter to people and to the future of our state – making every workday worthwhile.
We are proud to support a culture where our people thrive because of the diversity that they bring – this is recognised as key to the success of our organisation. We respect and value individual talents and contributions and harness those strengths to achieve results we can all be proud of.
About the Role
This role will promote the customer experience and ensure processes and systems are in place to keep the contractor accountable to the organisations expectations and standards with respect to quality.
In conjunction with the Built Form Quality Manager, the role ensures that our customers are genuinely engaged and satisfied with the quality and finish of their new home, whilst being mindful of our commitments in the contract of sale.
About You
- Hold Property or construction related qualification.
- Strong knowledge of the residential construction industry, including Quality Assurance systems,
- A demonstrated track-record in the property sector with specific focus on developing customer services and managing customer relations,
- Broad property sector experience
- Strong written and verbal skills, including proficiency in word processing and data management software programs.
- Demonstrated understanding of residential construction process.
- Customer focused, Strong negotiation skills, Innovative, persuasive, and empathetic.
- Holds relevant industry licences, including drivers’ licence and construction ‘White Card’
Key Accountabilities
- Advocate on behalf of the customer and, mindful of the contract between DV and the customer, hold the builder accountable to the quality standards that form part of DV’s contractual obligations, as well as any statutory obligations.
- Work closely with the Development and Marketing Teams within DV to communicate progress and quality of the works, as well as provide feedback on the customer experience.
- Risk management via responsibility to communicate any issue to the relevant Development Director and/or Project Team that has the potential to escalate and create damage to the DV brand.
- In close consultation with the Superintendent, ensure that the building works follow the Quality Assurance (QA) plan that has been established
- Develop a thorough understanding of DV’s medium density housing projects, including quality and delivery expectations.
- Attend meetings as required with the Development, Sales and Marketing Teams.
- Track, record, and monitor the builder’s QA performance.
- Arrange and chair regular meetings with the builder regarding progress and quality of all MD product.
- Prepare and manage all correspondences relating to QA matters with the builder.
- Maintain accurate customer files and database.
- Liaise with customers, external agencies, and builders, as required.
- Work with key internal and external stakeholders to deliver seamless processes.
- Provide progress status updates to the relevant Project Teams as deemed appropriate for the project and defined process established
- Track key ‘customer experience’ metrics such as number of defect items noted at Pre-Settlement Inspections
Our Culture
At Development Victoria we provide unique and rewarding career opportunities, enhanced by our diverse range of projects that really matter to people and to the future of our state – making every workday worthwhile.
We actively encourage sharing of knowledge and best practice across our teams. We respect and value every individual’s talents and contribution and harness these strengths to collectively achieve the kind of results we can all be proud of.
Development Victoria is an equal opportunity employer and is committed to making employment related decisions without bias or discrimination.
The preferred candidate will be required to complete a national police record check prior to an offer of employment being made.
If this sounds like you, please apply by submitting your resume and a single-paged cover letter by Sunday 19 May 2024.
