Assistant Director

About the NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. 

The NDIS Commission works with people with disability, the National Disability Insurance Agency (NDIA), governments and the sector who together deliver the National Disability Insurance Scheme (NDIS). We strongly and actively encourage applicants from a diverse range of backgrounds and experiences, including people with disability, First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds and LGBTIQA+. We know a diverse workforce and inclusive workplace drives our success.

Key duties

The successful candidate will be reporting to the Assistant Commissioner, Complaints and Incidents and is responsible for carrying out a range of activities including: 

1. Leading, motivating and developing people to drive a culture of excellence and engagement underpinned by the service values of the NDIS Commission; 
2. Leading and monitoring the day-to-day operations and contributing the further development of the Complaints Division;
3. Supervising, coaching, mentoring and guiding team members and contributing to a learning culture where expertise is appropriately shared; 
4. Recommend opportunities to improve operations, including people, processes and technologies; 
5. Managing competing priorities while maintaining high work standards and accuracy.  

Skills, knowledge, and personal attributes

To be successful in the role, you must thrive under pressure in a fast-paced environment and enjoy juggling multiple competing and constantly evolving priorities. Our ideal candidate will have a positive contemporary attitude to people with disability and will have: 

1. Demonstrated commitment to excellence in client service and working collaboratively to achieve results. 
2. Demonstrated high emotional intelligence and excellent people skills, including the ability to build and nurture productive working relationships in a complex, high-pressured and sensitive environment.  
3. Demonstrated ability to build and lead teams, coach, and mentor staff to elicit high performance, and manage underperformance. 
4. Ability to engender trust and respect, complemented by sound judgement and the ability to build organisational capability.  

Our ideal candidate will also have:

1. Experience, qualifications or formal training in complaints and incidents management and or dispute resolution will be highly regarded. 
2. An understanding of the NDIS Qualityand Safeguarding Framework and NDIS Act. 
3. Experience in or demonstrated understanding of disability services in a state or territory government context would be an advantage