Assistant Director, Quality Assurance And Monitoring

The Quality Assessment and Monitoring Group is responsible for the effective delivery of quality assessment and Monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations.
In addition, we conduct investigations into approved provider compliance and code of conduct responsibilities, and individual compliance with the code of conduct.
The key duties of the position include

• Provide strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.
• Make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation.
• Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.
• Utilise the Commission's risk management framework to identify, assess and respond to risk.
• Manage high volumes of work to achieve business priorities and key performance indicators.
• Be accountable for monitoring emerging issues, identifying the impact of these on the Group's operational priorities and implementing agreed treatments.
• Foster and support staff to motivate team members, build cooperation and optimise team performance.
• Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission's strategic direction and corporate priorities.
• Foster and support staff wellbeing and contribute towards maintaining a positive culture.