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Form of workShaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
Our benefits are a good reason to come to JLL:
· Employee assistance programme
· Access to a range of well-being schemes and discounts
· 12 weeks paid parental leave for Primary Carer after 12 months of service
· Flexible Work Arrangements may be available.
The Opportunity:
We are seeking a Facilities Coordinator - Soft Servicesto join our on-site client-side team.
This role is responsible for workplace operations for our client, who is in the information technology field. We are looking for someone who demonstrates and instils a culture that matches our ‘I am JLL’ core behaviours and values of being an expert, proactive, innovative, and versatile team player and valuing the customer.
Responsibilities:
Client/Stakeholder Management.
Deliver excellent customer service to meet on-site client’s expectations. Build and develop effective relationships with key stakeholders &/or clients and be comfortable working across all levels. Monitor procedures to ensure client’s expectations are conveyed and worked upon.
Procurement & Vendor Management
Manage multiple vendors, including hard and soft skills, to deliver services on time and within budget.
Contracts Management
Monitor expiry of contracts and initiate re-procurement if needed. Continually assess contracts to ensure the best value is delivered to the client.
Finance Management
Ensure that the site’s financial operations are meeting targets and control requirements. Assisted and monitored financial processes to ensure accounts payable procedures were followed at all times.
Health & Safety Management
Implement and manage safety procedures to ensure the provision of a safe working environment. Ensure compliance with statutory regulations on fire, health and safety standards.
Site Operations Management
Implement Industry Best Practice operations. Assisted and monitored to ensure all building procedures and performance measures were maintained at all times. Seek ways to reduce costs and improve operational standards • 24/7 emergency call support and site attendance are required during an emergency.
Risk Management
Follow established escalation procedures and incident reporting procedures. Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
Sounds like you, this is what we are looking for:
We are looking for someone who is passionate about people and is able to communicate across different job functions and working styles. Someone meticulous, present and follows up effectively. Skilled in facility management, it would be a bonus if they came from a customer service background.
The ideal candidate will provide constant insights on workplace and facilities management trends. Keep our workplace in excellent condition and ensure the highest levels of service deliveries.
Selection Criteria:
- Self-motivated, highly organised, with the ability to work independently.
- Excellent written and verbal communication skills.
- Logical and analytical thought processes that underpin clear, concise, and consistent communications to the project team and the client. Superior stakeholder management skills, with the ability to build & foster successful relationships with your client.
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things, join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we have continued to rank among the world’s most ethical companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
