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Form of workLive the French Way, Discover Sofitel Darling Harbour.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Job Description- Assist the Front Office Manager to operate a highly proficient and productive Front Office and communications department of the hotel.
- Oversee Duty Manager/Supervisors/Team leaders and Guest Service Agents duties and responsibilities in the absence of the Front Office Manager to maximize productivity levels.
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused and tailored to each guest’s needs.
- Full utilisation of the PMS and other systems ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Undertake strategies in conjunction with the Front Office Manager to improve employee engagement leading to an increased employee engagement score and satisfaction.
- Plan and assist with recruitment, performance management and training of Front Office ambassadors.
- Maintain the security of monetary floats and ensuring cash handling procedures are strictly adhered to.
- Liaise with Housekeeping and Engineering to ensure room standards are maintained while meeting guest expectations.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
- 3-5 years' experience within Front Office.
- Guest Oriented.
- RSA and First Aid Certificate.
- Highly motivated with excellent attention to detail.
- Strong communication skills.
- Always displays a professional appearance, representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full AU working rights are required for this role.
