Address Posted 11/01/2024
Job Number 29092
Work type Permanent
Posting End Date 08/02/2024
About the Role
As BUPA Baulkham Hill's Assistant General Manager, you will support the leadership function of the care home to ensure excellence in all aspects of service delivery. You will lead the non-clinical teams of the Care Home to ensure a positive impact on the residents and work with all staff to provide coaching, training and ongoing support to ensure provision of care is in line with Resident and Bupa standards. Working closely with the General Manager, you will play a pivotal part in driving a positive culture within the home and enable and help drive our person-centred approach. We are ideally looking for an experienced Clinical Manager looking for their next step into a general management role!
About the Home
Bupa Baulkham Hills is a modern care home set in the heart of the Hills district, Sydney. Less than 30 minutes from Parramatta, and close to the M2, this home consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
Benefits
Range of discounts on Bupa products – Healthcare, Optical, Dental
‘People First’ wellness program that can be accessed by all employees.
Bupa Online Leadership Development, available on demand.
Clinical learning opportunities and more, through online and face to face training.
Internal transfers across our care homes.
Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa
In this role, you will have the opportunity to:
Lead the nonclinical teams of the Care Home to ensure a positive impact on the resident and their experience.
Work with all staff to provide coaching, training and ongoing support to ensure service and provision of care is in line with Resident and Bupa standards.
Ensure that the workforce is appropriately resourced, engaged and equipped to support the service delivery to residents.
Manage and assist Care Home operations regarding Resident & customer interactions (eg complaints, lost property, admissions, departures, tours, etc) and ensure requests meet their satisfaction.
Support the achievement of the Occupancy Management Plan and Care Home KPI’s from a Commercial, Governance and People perspective.
Act as delegate of the General Manager as and when directed.
Administer and support the audit schedule across the Care Home operations.
Assist with the compiling of response documentation for Bupa Australia or Aged Care Quality Commission audit outcome queries.
Develop action plans for any issues that require attention and ensure that they are closed out in efficiently and effectively.
Ideally your skills & experience should include
Clinical qualification/experience essential
Clinical Leadership experience highly valued
Strong customer service experience, complaints management and conflict resolution
Team leadership and engagement skills
Strong organisational skills and problem-solving skills
Knowledge of Accreditation and compliance standards preferred
Demonstrated knowledge and understanding of WHS
Experience in holding team training sessions
Strong communication and literacy skills
Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
How to Apply
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement – successful applicants will have this cost reimbursed upon commencement.
IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
