Address- Ongoing
- Location: Parramatta
- Flexible work-life balance
About the Department of Education
The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit NSW Department of Education
This role sits within the Quality Assurance and Regulatory Services (QARS) directorate in the Learning Improvement division. Our directorate regulates and supports over 5,900 services in NSW through monitoring, assessment and rating, enforcement and compliance and approval processes, and a wide range of sector development, support and engagement activities. We continuously strive to work with the education and care sector to improve how we regulate to enhance child outcomes. We also work with other government agencies to ensure the safety of children.
About the role
The Customer Service Assistant Manager provides quality assurance, high level reporting and analysis of complaints and feedback data. They also provide high-level support in complaints management and escalation to optimise regulatory engagement with the sector and accountability to the public.
For further information please view the role description
Essential requirements of the role
- A valid Working with Children Check clearance.
Key knowledge and experience
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and the ECE First Steps Strategy to ensure quality outcomes for Aboriginal people.
About you
To succeed in this role you will be able to:
- act independently
- use initiative in performing the role’s core work functions
- use sound judgement to make referrals to other agencies and other business units
- consult with the Manager in relation to decisions that have resource implications, far reaching implications, are contentious and/or are likely to have a negative reaction from stakeholders.
Benefits
- Opportunity to make a difference at Department of Education
- Flexible work-life balance
- Competitive salary
- 35 hour week
How to apply
When applying you will need to:
Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
- Targeted Question 1
Cross departmental co-operation can be a challenge. Describe a situation that you have experienced like this with an internal customer and how you managed it.
- Targeted Question 2
Give an example of a collaborative problem-solving session you have had with a group of other people. What was your approach and outcome?
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.
Closing date: 13 September 2022 at 11:59pm.
For role enquiries please contact Fiona Byrne details at fiona.byrne6@det.nsw.edu.au.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.”
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
