Assistant Manager F&B - Conference & Events

Peppers Silo Hotel is an inspiring $30 million redevelopment of the Kings Wharf grain silos in Launceston, Tasmania. The nine-storey hotel consists of 108 rooms, including 52 in the barrels of the former silos, and overlooks the nearby tourist drawcards of Seaport, Royal Park, the Tamar River Basin and Cataract Gorge. On our ground floor you will find Silo Day Spa, and Level 1 you will find Grain of the Silos offering dining experiences across the restaurant, café and Woody's Bar where local produce is at the heart of all creations. Launceston, the largest city in northern Tasmania is a gastronomic hub and offers a diverse range of wineries, distilleries, markets and art galleries to explore during your down time. 
 

Purpose

An Assistant Manager for Food & Beverage – Conference & Events, you will be focused on the conferences and events space. You will play a crucial role in ensuring the smooth and efficient daily operation of the hotel's event and meeting facilities and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.

This position offers a salary of $70,691.00 Base + Super and access to Accor Global Staff Discounts & Rewards.

Primary Responsibilities

• Overseeing bespoke conference and events daily operations, actively participating during peak hours as a hands-on leader
• Meets & Greet organisers and review event expectations and respond to any requested changes to ensure seamless delivery
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Review and implement Procedures across the Conference & Events department
• Communicate with F&B Manager and Conference & Events Manager on all matters regarding event operations and service.
• Roster and schedule team members based on forward event bookings. 
• Train and develop team members in the set-up, execution & breakdown of events and event spaces
• Supervise shift handover procedures.
• Maintain all equipment in working order, raise any shortages or anticipated shortages and assist in rectification, repair or ordering
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Stay informed about the latest trends in the Food & Beverage, Hospitality, and Food Industries
• Foster close collaboration with the Conference & Event Manager, Food & Beverage Manager, and Executive Chef to consistently provide excellence to our guests.

Skills and Experience

• Prior experience in leading and managing even departments and teams in a Food & Beverage environment in medium to large hotels of 4 star standard and above
• Flexibility to accommodate a varied work schedule, including mornings, evenings, weekends, and public holidays
• Exceptional organisational skills with a knack for prioritisation and a keen sense of urgency
• Demonstrated ability to maintain composure and effectiveness when faced with high-pressure situations
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Proven track record in managing budgets, overseeing inventory, and creating staff schedules
• Effective communicator with adept skills in stakeholder management, both internally and externally

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.