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SalaryAbout Novotel Surfers Paradise…
Nestled amidst the beautiful Gold Coast beaches and thriving shopping, dining and nightlife of Australia’s Gold Coast, just 150 metres from beautiful Surfers Paradise beach, the hotel features 408 well-appointed rooms, an outdoor swimming pool, Restaurant, Blvd Café and bar, #On5, tennis courts, gymnasium and games room. Novotel Surfers Paradise also has dedicated Conference & Events facilities catering for up to 500 guests.
Job Description
In your new role as Assistant Manager, you will be reporting into our Guest Welcome Manager and be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service during their stay. You will manage a team of front desk agents and be responsible for training and mentoring them to provide the best possible service.
Some of the things you’ll be doing:
- Coaching, training and developing our night team to ensure a warm and friendly service is consistent for all guests.
- Working alongside the team checking in and out guests when required
- Working closely with the Guest Welcome Manager and Front Office Leadership team to effectively control Front Office wage costs and maximising revenue opportunities.
- Proactively managing guest engagement & feedback with warm hospitality and the utmost professionalism.
- Updating the Hotel log and communicating at morning meetings.
- Ordering stock and minimising wastage to ensure expenses are controlled within the department.
- Working together with trust so that colleagues and management meet the goals of the outlets and the Hotel.
- Inducting your team members within their first week of employment.
- Monitoring the safety and security of our colleagues, guests, visitors and hotel property
- Openly communicate with the team ensuring regular team briefings to share key information and handovers between the reception and night audit teams.
What we’re looking for:
- Previous experience as a Hotel Assistant Manager in a 200+ Hotel with multiple outlets
- A hands on and approachable management style
- Previous experience with preferably OPERA CLOUD, MICROS, purchaseplus and Timetarget desirable
- Ability to assist guests with concerns, understanding of TrustYou and responding to comments desirable
- You must be able to multitask and remain calm under pressure, and have excellent communication skills
- The ability to ability to motivate, train and lead a diverse and guest focused team
- Loyalty sign ups and driving initiatives, proven ability to upsell and positiely influence and lead others to do so too
- Excellent communication skills & a high standard of grooming & presentation
- Hold a current RSA and First Aid Certificate
- The ability & flexibility to work across a 7 day working environment including week-ends and public holidays
- FOC car parking, uniforms and staff meals provided
- Generous ACCOR perks including discounted accommodation and restaurant’s
- A collaborative, vibrant culture
- A world of on-going training and career development opportunities for you with Accor
Please note: All applicants must have suitable Australian work rights to work a rotating full-time roster.
Additional Information
So, when will you be joining us?
The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
- Ongoing career and professional development opportunities
- A rewarding work environment
- Global discounts on hotel accommodation & Food and Beverage
- Free staff meals during shift
- Uniform supplied and laundered
- Generous ACCOR perks including discounted accommodation and restaurant’s
- A collaborative, vibrant culture
- Professional development opportunities
