AddressASSISTANT FRONT OFFICE MANAGER - BEACH CLUB RESORT
- Award-winning and industry recognised luxury holiday destination
- Professional and fun team culture and career progression
- Demonstrated previous hotel Front Office HOD experience (Essential)
Hamilton Island is looking for an Assistant Front Office Manager to join Beach Club Resort and assist the Front Office Manager in managing Front Office, Guest Services Operations and take responsibility in the absence of Senior Management to ensure all staff and guests receive immediate attention to situations requiring managerial decisions. Direclty responsible for the supervision of the Front Office Staff.
Your Benefits
- Island wide Staff Benefits and Discounts
- Live on stunning Hamilton Island on the doorstep to the Great Barrier Reef!
- Opportunity to progress in your professional career
Your Role
- Ensure the smooth operation of the Front Office Department, resolving problems arising from guest complaints by attending to their requests and enquires promptly and tactfully in order to maintain a high level of guest satisfaction
- Correspond with guests/owners on all damages and conducts the process in retrieval of funds
- Ensure work vehicles are checked and serviced regularly and kept in a clean and tidy state
- Assist in preparing the rosters for the Supervisors and Hosts according to forecasted occupancy and productivity standards and budget guidelines
- Maintain clear internal communication systems with concise records for all guest requests and complaints
- Prepare accurate reports on all guest and staff incidents in a timely basis for management outlining all relevant details and liaising directly with the island OH&S department
- Oversee the management of city ledgers, accounts and late charges and liaises with the finance / reservations department when problems arise
- Co-ordinate with Housekeeping Management to achieve a high level of guest satisfaction
- Direct and coordinate the activities of Front Office to maintain smooth operating procedures. Implement changes to daily tasks and skills training as required
- Assist in the recruitment of staff and oversee the performance evaluation process of the Front Office Department to initiate appropriate training to ensure guests receive a high level of customer service at all times. Conduct performance appraisals when required
- Perform any additional tasks as requested by Senior Management
- Ensure effective channels of communication are maintained through briefings, departmental meetings and attending Department Head and Employee meetings
- Support Supervisors and Hosts with the timely completion of their jobs, and assist or undertake their responsibilities when required
About You
You have excellent personal presentation and communication skills, a proven leader with a motivating attitude, you have the ability to work well under pressure. You are reliable and flexible in terms of shifts and rosters.
You will also:
- Hold an unrestricted QLD drivers licence (must have continuously held for 3 years to be eligible for RDA) (Essential)
- Be eligible to obtain a Restricted Drivers Authorisation (Essential)
- Demonstrate previous hotel Front Office HOD experience
- Guest Services and Hospitality Experience
About Us
Part of the Whitsundays and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia's most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options, over 20 different culinary options, a championship golf course, a luxury Yacht Club and of course the award winning qualia resort.
Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers
Hamilton Island is much more than a great place to work - it's an amazing career opportunity.
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