AddressCompany Description
We are 'relentlessly guest obsessed' at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Our hotel is nestled in South Bank, with direct access to The Brisbane Convention & Exhibition Centre. South Bank is Brisbane's premier lifestyle and cultural destination on the southern banks of the Brisbane River, it is open 365 days a year and attracts an estimated 11 million visitors annually. The hotel offers 238 rooms, an on trend open kitchen and bar and meeting venues for up to 120 delegates.
There is a rare and exciting opportunity for an experienced Front Office and guest relations professional to join our team as Assistant Front Office Manager on a full-time basis.
Reporting to our Director of Commercial and Guest Experience, and with a hands on approach, the successful candidate will manage the day to day operation of our Front Office, Reservations and Night Audit functions, whilst developing, inspiring and mentoring our Front Office Team.
What do we offer?
A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn - you will see this come alive! We live by our 4 key principles:
- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong
We encourage you to bring the 'real you' each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits.
In this role you will:
- Leading the Hotel Front Office operation to achieve a reputation as a market leader
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Involvement in recruitment activities such as applicant screening, phone screens, in person interviews, reference checks, etc.
- Leading onboarding and training of the Front Office team ensuring they are trained in all aspects of their role
- To develop departmental training manuals and implement department training programs
- Supervision of lobby services (including car parking and porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
- Daily liaison with the Revenue & Reservations office to ensure accuracy in room allocation and maximising of yield.
- Preparation of reports as required
Qualifications
- Experience in Front Office operations, including demonstrated experience in a senior leadership capacity at Assistant Manager level
- Experience with OPERA PMS or similar a must
- Self-motivated, driven and energized in a fast-paced environment
- Exceptional service standards and ability to lead within a VIP environment
- Qualifications in Hotel Management and/or related field an advantage
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- Valid Responsible Service of Alcohol and First Aid Certificate with CPR required
- Strong organisational, written & communication skills, with strong attention to detail
- Can-do attitude with the ability to work in a fast-paced environment & prioritise workload
- Unlimited working rights in Australia
- Armed with smart solutions and a
Additional Information
What is in it for you?
- Join a passionate and high performing team who thinks outside the box
- Be part of the Global Accor Hotel Network
- Fun and friendly work environment - we have an 8.2/10 employee satisfaction score
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
