Front Office Assistant Manager ( Duty Manager)

About the Company
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham, has ushered in a new era of sophistication to Australia’s playground.  Comprising 169 guest rooms and suites and 170 luxury residences, nestled on absolute beachfront with sweeping coastline views, The Langham, Gold Coast is the ultimate location to relax and be inspired.

The Langham, Gold Coast offers our guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and building great memories.  As we cater to growing demand, we are seeking a service-centric and luxury minded Front Office Assistant Manager (Duty Manager) to lead and support our Front Office Reception Team and provide a seamless and memorable guest experience.

Key Responsibilities
As our Front OfficeDuty Manager you will be responsible for the day-to day operations and supervision of the Front Office Team to deliver the highest level of guest service that exceeds our guest’s expectations.

As our Front OfficeDuty Manager you will manage guest service requirements and planning in relation to guest arrivals, departures and requirements during the guest journey and contribute positively to revenue generation and their experience, through upselling, loyalty programs and local/product knowledge.

As an experienced supervisor, you will consistently display a strong focus on guest service and the development of the skills of colleagues to ensure high quality product, service and guest satisfaction with a focus on quality and attention to detail.  You will also work to develop the initiative across the team to solve guest issues and live our value of One Team, One Dream by providing support across teams to deliver exceptional service..

Qualifications & Skills
Our Front OfficeDuty Manager will view service an art form- – passionate about quality in all forms, from the product, to the service, team and delivery!

To be successful in the role you will have been in the same or similar position/s at a luxury hotel and proven experience leading a team to meet a level of high performance across service, quality and operational commitments.

Other key attributes we are looking for include:

• Passion for service excellence and providing superior hospitality
• Authentic and Engaging Leadership Style & Team Player
• Excellent interpersonal and communication skills
• Good working knowledge of IT and Systems (Opera an advantage)
• Tertiary Qualifications in Hotel/Hospitality/Business or similar
• Australian work rights
• Luxury hotel pre-opening experience highly desirable

Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:

• Benchmarked and competitive remuneration 
• Excellent Training Opportunities and Career Progression
• Complimentary Meals, Bespoke Uniforms & Laundry
• Complimentary Hotel Nights at LHG Hotel and Resorts each year
• A vast array of benefits and recognition incentives!