AddressCompany Description
Our Hotel
At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.
Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.
This full time Assistant Manager - Nights role reports directly to the Front Office Manager, you will be responsible for supervising and training the Front Office team and all guest interactions that occur overnight.
As a Assistant Manager (nights), your tasks and responsibilities will consist of, but are not limited to the following:
- Effectively manage the daily reconciliation of the Hotel outlets including reception
- Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift
- Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
- Deliver guest service to all guests and handle any guest complaints
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
- Provide guidance, support training and leadership to all employees
- Assist in all areas of the Hotel as required to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.
Qualifications
To be successful in this rewarding role, you be a natural people person who enjoys creating an outstanding experience for every guest and will have the ability multiple priorities and deliver on all deadlines.
Your experience and skills include:
- Experience using Opera, Microsoft Office suite
- The ability to create reports and cross-check the accuracy of data
- Strong communication skills that include listening and effectively passing on messages
- Strong knowledge of the local area is preferred to allow good recommendations and advise to our guests
Additional Information
In addition to the opportunity to grow and develop your career potential, we provide duty meals, free parking, dry cleaning and discounts in over 100 countries with AccorHotels and our partners..
