Address
Form of workRetireAustralia
Since 2006, RetireAustralia has supported residents to lead secure, independent, and fulfilled lives within the communities they choose to call home. Our purpose is to serve our residents and customers and be the best retirement community owner, operator, and care services provider for older Australians.
We are one of the largest privately-owned retirement village owners, operators, and developers in Australia with a portfolio of unique retirement communities located across New South Wales, Queensland and South Australia.
In recent years, we have cultivated our development expertise, extended several existing communities and are planning and developing new purpose-built communities in areas with high demand for quality senior living.
The Position
We are seeking an Assistant Regional Operations Manager on a Permanent Full-Time basis to lead, drive and support our team in our South Australia and Regional NSW region. This is a rare opportunity to cultivate your skills and experience within a values-driven organisation. The purpose of this position is to support and assist the Regional Operations Manager in providing leadership and guidance to a team of Village Managers in delivering high-quality resident-focused care. You will provide direction in developing and supporting Village Managers to deliver an improved level of operational performance to both residents, employees, and stakeholders whilst fostering a positive workplace culture.
The successful candidate will be instrumental in enhancing the services provided and ensuring they meet the changing needs of residents, as well as maintaining relationships with internal and external stakeholders. Travel will be required, as per the needs of the business.
Reporting to the Regional Operations Manager – South Australia & Regional NSW, the core objectives of this role include:
- Ensure that all supportive services are delivered in a timely and professional manner that demonstrates our organisation’s values.
- Collaborate with the Village Managers to provide seamless service and care to our residents
- Foster a positive and inclusive workplace culture.
- Assist the Regional Operations Manager in the day-to-day requirements.
- Ensuring all villages abide by the Retirements Villages Act (State) and other relevant legislative requirements, along with all RetireAustralia policies and procedures.
- Developing each manager’s capabilities by creating a high performing team that will effectively implement change and enable them to achieve targets and business growth.
- Responsibility for the overall ‘look and feel’ of the Villages and ensuring residents are supported and secure in their village community.
- Assisting with the execution of marketing initiatives, community engagement and awareness, promotions and events of the South Australian villages to ensure all targets and objectives are delivered.
- Collaborating with other departments, any external contractors, village and corporate staff to ensure approved company scopes are followed, budgets are adhered to and processes followed at all times.
- Establishing and maintaining effective working relationships with all Village Residents’ Committees, Residents, their families and the community and services providers.
Essential Criteria
As part of the application process, you will be required to provide a National Police Check, proof of right to work in Australia, verification of identification and qualifications, and participate in pre-employment assessment.
- At least 2 years post-graduate operational middle-management experience with demonstrated ability to provide inclusive and decisive leadership in a similar role in either Retirement, Property, Retail, Clinical or Hospitality sectors.
- Previous experience managing multiple locations
- Excellent communications skills and interpersonal skills – Written and Verbal..
- Strong commerciality with demonstrated experience in business and operational planning and management.
- Strong working knowledge of the Retirement Villages Act (or willingness to quickly ascertain), and other relevant regulations and standards, including health and safety.
- Demonstrated ability to provide inclusive and decisive leadership.
- Demonstrated ability to analyse and present financial reports.
- Commitment to ongoing improvement and a strong desire to grow within our organisation.
- A relevant qualification in Business or Retirement Living is highly desirable .
- Current National Police Check issued within the last 6 months (or ability to obtain).
- Current First Aid & CPR Certificate (or ability to obtain).
To take the next step in your career click 'APPLY NOW' to complete our online application. Applications will be considered as they are received, and interviews will be arranged accordingly.
