Company DescriptionLocated in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job DescriptionAs the
Assistant Night Manager, you will manage the hotel’s nightly operations when the
Night Manager is rostered off. Success in this position is ensuring a high level of guest satisfaction, being a responsible and respectful leader to others, and guiding a small team to accurately balance the books during the quietest time of the day.Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days. This role is often underestimated and overlooked, however comes with an above industry award pay rate and special night benefits such as free parking.On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. Create your pathway to a career in Finance, Front Office or Management with Sofitel Brisbane and Accor.
What you will be doing:- Provide supervision and support to the night team in the absence of the Night Manager
- Ensure the hotel auditing process is conducted accurately
- Deliver luxury service to internal and external guests
- Ensure the health and safety of all guests, visitors, and employees
- Process financial transactions and produce reports.
QualificationsYou will excel in this role if you have:
- Previous experience in a leadership role and a desire to lead by example
- Knowledge of Finance, Front Office, Reservations, Housekeeping or Guest Services operations
- The ability to demonstrate versatility in responding to guest requests and situations
- High level written and verbal communication skills
- Cash handling skills
- Attention to detail and accuracy
- Understanding of hotel and financial security procedures and guest confidentiality
- Responsible Management of Licensed Venues (RMLV) and First Aid Certificate or willingness to obtain
- Some knowledge of OPERA PMS, Loyalty Platforms, Microsoft Office, Outlook and HotSOS systems is highly advantageous.
Additional InformationWe are Heartists:We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.As a Sofitel Heartist, you will also be rewarded with:
- Career development opportunities within the largest hotel group in the Pacific
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
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