AddressShangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms.
In this role you will oversee and assist in the overnight operations of the hotel, in particular the successful overnight operation of the Property Management System (OPERA).
In the role:
- Conduct full handover with afternoon staff and ensure sufficient information/background has been supplied on all matters, outstanding and otherwise.
- Act in a key role in the Emergency Response Team, assuring the safety of guests and employees in the event of fire, bomb threat and/or possible evacuation. Assume responsibility for all final decisions in the event of an emergency situation.
- Liaise closely with the Security Department in regards to RSA, RSG issues and assist Security where needed as a representative of Shangri-La Hotel Sydney.
- Deal efficiently and professionally with all hotel guests and employees in regards to all complaints and concerns, taking responsibility for tasks required to assure guest satisfaction.
- To communicate and co-ordinate with all departments any areas/points of concern that require attention. Help to maintain an effective flow of communication from shift to shift and department to department.
- Responsible for ensuring the Hotel Policies, Procedures and Standards relating to OH&S and Injury Management are maintained.
- Adheres to hotel procedures for security and fire.
What is expected from you:
- At least 3 years in a similar position in a 5 star Hotel
- Excellent supervisory skills
- Proven experience dealing directly with guests
- Efficient with the use of Opera
- Previous knowledge of all accounting standards and procedures
- Know all emergency and fire procedures
If you have an eye for detail, the skills to be perform and are looking for the opportunity to grow your career in a respectful and harmonious work environment, please apply by clicking the apply button below.
