Address
Form of workAs an Assistant Product Delivery Manager within our Digital Services team and reporting directly to the Head of Digital Services, you'll be responsible for ensuring product developments are successfully delivered into the business. Working closely with the product managers in the team, you will ensure that any product changes or enhancements across the range of products managed within Digital Services are effectively documented and communicated. The successful person will have experience working with a wide range of stakeholders including legal, risk, compliance, sales, marketing and operations, experience in change management as well delivering on initiatives.
.
About the team
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness. The team has 6 people working on product management across a range of products including; card present, loyalty, value added services and customer onboarding.
In Digital Services we are globally minded with a FinTech atmosphere. You'll experience this in your everyday life as a Worldliner.
Your day-to-day responsibilities include
Working with Product Managers to understand any changes being made to products
Translate these changes into business needs/ requirements, which may include a business impact assessment, updating operating documents, providing training documentation and/or training to sales or operational teams and developing new and documenting new processes
Ensuring there is a focus on improving both the customer an employee experience with any changes implemented
Management of the collateral register
Assist in development of the product roadmap and building the unique selling points (USPs).
Signs of Success
You will have a real passion for delivering extraordinary digital products that drive customer engagements
Successful delivery of change within the business
You are a self-starter that will deliver against product and business goals.
You will work with the product development teams and vital team members to define and plan the next generation product offering.
Skills we can’t do without
Bachelor’s degree in business management, product or marketing or equivalent field.
3+ years’ experience in product or process delivery and change management, Ability to handle multiple assignments at a time.
Requires limited supervisory oversight; self-starter.
Able to take general requirements and develop execution plan.
Strong communicator with good analytical and interpersonal skills.
Fluent in spoken and written English.
Skills we’d like
Prior work experience in product development & management
Eager to continue to grow professional capabilities with ongoing training and educational opportunities
Results Orientated, Ability to Problem Tackle, Business Maturity, Values Differences and Diverse Opinions
Knowledge of the card payments industry preferred
More reasons to join us
$485M Start-up, fully funded
Steep and accelerated career growth
- freaking cool team
