Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.
Job DescriptionDo you have a passion for Partnerships, product innovation and driving product results?The Co-brand Partnerships team within the International Card Services (ICS) Product organisation is responsible for managing our Airline Co-brand Partnerships and Products to drive profitable portfolio growth and customer engagement.The Assistant Manager role is a key contributor to the delivery of the Qantas Commercial portfolio of which the American Express Qantas Business Rewards Card drives close to half of SBS new acquisitions. The product and partnership management includes planning with Qantas and a focus on the annual partnership plan deliverables to drive acquisition, customer loyalty & profitable growth in the Small Medium Enterprise (SME) segment. The environment is fast-paced, and we need someone analytical, energised and commercially minded who is driven by this and excited to grow as the Qantas Co-brands product line strategy evolves.
Key AccountabilitiesQantas Product & Partnership Management
- Key contributor to the Qantas Co-brand partnership plan activities and work closely with key stakeholders to ensure the business goals are achieved.
- Project management, execution and ongoing maintenance of Qantas Co-brand customer value proposition and benefits. Includes becoming a subject matter expert on the systems and processes between Amex and Qantas.
- Manage key Co-brand stakeholder communications including Partner WIP’s, Performance Dashboards and budget updates.
- Manage customer data analysis to drive insights for the Co-brand portfolio and Qantas benefit utilisation to maximise Co-brand customer spend and engagement.
- Strong interpersonal skills to develop collaborative working relationships across Enterprise.
- Lead with an external lens with regular monitoring and insights of the competitor product landscape.
- Support the Co-brand team with additional priorities across Product and Partnerships as required.
Run the Business Activities
- Lead the day-to-day tasks and activities required to operate the Qantas Co-brand product and partnership such as points and enrolment queries, iMH reviews, invoice & COCMs management, field enquires. audits, mitigate OREs and other technical requests.
- Lead with an external lens - regular review of the competitor product landscape to inform and influence the prioritization product updates.
Stakeholder Alignment
- Build trusted relationships with internal business units and Qantas to ensure alignment and delivery of key Co-brand initiatives and projects, within budget and timeframes. This will include Qantas Loyalty and Airline teams, Customer Marketing, Acquisition Marketing, Product colleagues, PMO, Tech, Sales and AD, Risk, Compliance, GCO and Servicing teams.
Qualifications and Experience RequiredTo be successful in this position you will require:
- Sustained experience in Product Management, Marketing execution, Project Management or Analyst experience.
- Experience working with external Partners is ideal.
- Demonstrated project management and execution skills including managing build, testing and go-to-market project milestones.
- Understanding of Amex systems and processes to support the analysis and solving of key product challenges, recommendations and implement solutions.
- Demonstrated analytical skills to measure & monitor projects and partnership performance.
- Strong communication skills (written and oral).
- Ability to meet deadlines with a proven track record of consistently delivering results.
- Demonstrated growth mindset with a strong customer orientation.
- Advanced excel experience required.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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