Assistant Production Manager 2

Everything we do at Krispy Kreme is about connecting people to moments of happiness. In fact, it is in the little moments here that big possibilities are discovered. A perfectly iced doughnut can brighten a customer’s entire day. A laugh over lunch can spark a lifelong friendship. Trying something new can change the course of a career.
Role Purpose
Krispy Kreme values our customers above everything else. We need people who strive to Connect People with Moments of Happiness by ensuring they get great products and service every time.

• Assistant Managers support the Production Manager and inspire the team and consistently meet and exceed their performance standards. provide the best quality doughnuts possible.
• Assistant Managers coach and mentor their team to create a fun and authentic workplace focused on delivering delicious doughnuts while ensuring the Site continues to operate to its best when they are absent.
• Assistant Managers lead by example and manage their Site ‘as if it was your own business’.

We love having a friendly, fun and professional working environment. Working for Krispy Kreme means being part of something special. It means being a key part of our success.
Success
You and Krispy Kreme will know you are successful in your role when:

• Your Site complies with Krispy Kreme systems and processes for WHS and food safety.
• Your Site meets or exceeds all performance targets within budget.
• Your Site meets or exceed Krispy Kreme standards with respect to product quality, operational standards.
• Your Site meets and exceeds Krispy Kreme standards, internal & external operations & safety audits.
• All feedback from your Manufacturing Manager, Customers, and Business Partners is actioned in an effective & timely manner.
• Your team is made up of competent, committed and engaged Team Members delivering the outcomes required to drive and develop the business.
• Your site manufactures and delivers all products on time and in full to all customers and shops it supplies
• The teams in your Site are all positive and work well together.
• The Krispy Kreme vision and values are clearly demonstrated in all the activities of the Team Members in your Site.
• You stay grounded and are true to yourself. Afterall, everyone at Krispy Kreme is an Original!

Tasks
Every day at Krispy Kreme presents different challenges and while you will need to be flexible and adaptable to meet them all, there are some tasks that will form the backbone of your work as an Assistant Production Manager 2:

• Accountable for supporting the Production Manager on general running of the site with the emphasis on productivity and asset care of the site, with a planning horizon not less than one week.
• Maintain a safe and healthy workplace at all times and proactively eliminating and manage potential safety issues.
• Ensure all equipment are in good repair and line boil-outs are performed at agreed intervals at the right quality.
• Ensure that there are sufficient number of boil-out-trained operators..
• Develop mastery on production line operation and trouble shooting.
• Be the champion of production scheduling and train the team on production scheduling and following the schedule.
• Monitor production yields and advise on improvements.
• Develop mastery of EBS OPM process and champion trouble shooting and error correction.
• Adhere to business system processes such as enterprise planning, time, and staff management, ecommerce system on day-to-day basis.
• Be flexible to work on a rotating roster.
• In line with the Company mobile phone policy, be open to take occasional phone calls outside your work hours.
• Lead daily directional setting (DDS) meetings with the team to review and enhance performance with a focus on continuous improvement of safety, quality, productivity, cost and well-being of the team and ensure key messages are communicated to the team during your shift.
• Carry out quarterly performance assessments of team leaders and members assisting the 2IC.
• Communicate Site maintenance issues with the Production Manager and ensure resolution.
• Provide meaningful feedback to stakeholders on the quality of product and services provided to your Site.
• Oversee Crew Members performance on shift whilst providing coaching, feedback and also address any concerns as they arise throughout the day.
• Contribute to build and sustain a cooperative and supportive team environment.
• Assume critical functions of the other APMs in their absence.
• Take on hands-on activities such as production, processing, packing as means of leading by involvement.
• Assume ad-hoc duties as required.
• Contribute to Krispy Kreme through providing feedback and insights into best practice, especially in the area of productivity and asset care.

Skills & Knowledge
We firmly believe in hiring for cultural fit and training for skills, however there are some things we need from you:

• A demonstrated ability to manage a high quality, customer service focused, outcome driven, small to medium business.
• A practical understanding of budgeting, forecasting, labour, and materials management
• A comprehensive understanding of the requirements of superior Customer Service
• Integrity and a commitment to ethical operations.
• The ability to lead and motivate others to achieve the best outcomes for themselves, their team and Krispy Kreme.
• An understanding of training processes and how to effectively train others in the workplace.
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
• The ability to demonstrate leadership in WHS in the workplace.
• An in-depth understanding of Krispy Kreme product standards
• Understanding of conflict management and issue resolution
• A positive attitude, self-motivated & able to work autonomously.
• The ability to solve problems and seek assistance when required.
• A commitment to working with a culturally diverse workforce.
• Integrity and a commitment to ethical operations.
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

Qualifications
Education

• There are no qualifications required for this role.

Experience

• Minimum 3 years’ experience in food handling or manufacturing
• Minimum 2 years’ experience as a Supervisor or Team Leader in a relevant industry
• Demonstrated consistent delivery of high-level Manufacturing standards
• Demonstrate ability to deliver financial results with high attention to detail and excellent communication skills
• An understanding of the importance of WHS in the workplace

Every day at Krispy Kreme is filled with little moments that have big possibilities