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Form of workAbout us
Solitaire Automotive Group is one of South Australia’s leading luxury car dealerships. Privately owned and with a proven history of constant growth since its inception over 50 years ago, Solitaire Automotive are focused on delivering an unforgettable customer experience that is second to none. Through this dedication, we are privileged to represent some of the finest and most impressive marques in the world including Abarth, Alfa Romeo, Aston Martin, Audi, CUPRA, Fiat, Jaguar, Land Rover, Maserati, Volkswagen and Volvo.
Solitaire is SA’s largest premium automotive group, employing 240 staff.
Reporting to the Audi Service Manager, we seek to appoint a highly motivated and passionate Assistant Service Manager based at our Audi Service Centre in Mile End.
About the Role
- Ensuring that our customers receive an excellent customer experience with us and that it aligns with our Customer First Principles.
- Ensure all customer-facing staff achieve a high standard of courtesy and integrity.
- Assisting the Service Manager to ensure the department achieves results.
- Support the Service Advisors with escalations that arise from customer interactions.
- Determine and implement process improvements around customer experience.
- Work with the Service Manager to determine training needs for customer facing staff.
- Promote a positive and welcoming environment for all customers visiting the department.
- Build and maintain a positive working relationship between the front of house and back of house.
Skills and experience
- The successful candidate will have had previous experience working in a dealership environment as a Service Advisor or at a managerial level.
- Superior customer service skills are a given.
- Self-motivated and the ability to perform well under pressure are essential.
- Along with your mechanical knowledge, you will be approachable and have advanced level relationship-building skills.
- Excellent administration and data entry skills along with advanced computer skills are required.
- Pentana ERA experience would be highly desirable.
Culture and benefits
This is an excellent opportunity to work for a leading South Australian company that values people who bring vision and passion to their roles. This is a company that embraces a positive work culture and corporate development.
An attractive remuneration package, including a premium company car, will be negotiated with the successful applicant. Monday - Friday, no weekends.
How to Apply
If you're interested in this position, please click on 'apply for this job' and attach a cover letter & resume.
Please address your application to Head of Human Resources, David Bacon.
Telephone enquiries are welcome on 1300 148 685
