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Form of workAbout BOUNCE
BOUNCE is a fast growing, category leading and culture-led business.
BOUNCE venues provide a range of indoor activities based around trampolining, and adventure-challenge features.
Our business has a powerful brand and culture with world-leading customer satisfaction (NPS), built around our unique customer experience proposition.
We are a truly brand and culture led company that is built around unlocking the passion and talents of the diverse characters who are driving our exciting growth journey.
We are seeking to have a significant social impact - Inspiring Movement, Self-Expression & Human Connection on a mass scale.
We are looking for an AssistantVenue Managerwho can play a critical role in our continued success and growth. The role is based at our Greenacres venue and reports to the Regional Manager responsible for South Australia & Western Australia.
About the role – Come and lead a flagship BOUNCE venue
An Assistant Venue Manager at BOUNCE leads a multi-million-dollar business within an established network of national and international venues, each welcoming over a million customers annually.
As Assistant Venue Manager, you will share responsibility with your Venue Manager for managing and leading up to 50 part-time and full-time staff and using the BOUNCE operating formula to deliver against a range of financial and non financial KPIs. You lead and manage the team and business using the hard and soft skills of the BOUNCE leadership and management approach. You are supported by your Venue Manager, Area Manager, a passionate head office team and your venue's group of team leaders.
Growth & Development
As Assistant Venue Manager you will be trained in world’s best practice customer service delivery and venue management systems.
Your personal growth will be supported by a highly structured operating system and personal development plan shaped and delivered with your Venue Manager and Area Manager. You will become adept in managing a range system, tools and drivers to deliver predictability of business performance across a holistic range of KPIs.
About you.
We are looking for someone with the skills, experience and character traits required to ensure the Greenacres venue is a thriving business loved by its staff and customers. Does this sound like you?
- Strong experience in team leadership and people management, particularly leading young people aged 17-23.
- A champion for an exceptional customer experience, with the ability to coach and mentor others.
- A commercial mindset, with the ability to actively manage and work towards KPI’s, specifically in relation to sales, customer experience, labour management and safety
- Ability to follow and execute to standard operating procedures, whilst also being able to provide insights and ideas as we strive to constantly upgrade our systems.
- Willingness to roll up your sleeves to ensure the smooth operation of a complex venue, ensuring exceptional cleanliness and presentation and all equipment safe and well maintained
I’m interested! What’s next?
If you have the experience, drive, passion, and commitment to get the best out of this opportunity we’d love to hear from you.
Click on the apply link below and submit a current CV.
