Assistant Village Manager

Grow you career with Keyton
With more than 76 villages and 17,000 residents nationally, Keyton (formerly known as Lendlease Retirement Living), is one of Australia's leading owners and operators of retirement living communities.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common: we all lead with heart, and we're committed to creating caring and fun-filled retirement communities.
Join us in this exciting period of change, now as a standalone business, focusing on what works best for our people and customers whilst continuing to build our legacy as Keyton.
The Role
An exciting opportunity has become available for an Assistant Village Manager to join our team at Parkland Villas Booragoon, a contemporary retirement village located in WA.
The village exudes a welcoming atmosphere, featuring 185 homes, 150 beautiful villas and 35 apartments and a community centre that is equipped with a range of amenities that complement the lifestyle of our friendly residents.
Be part of a warm community and friendly colleagues that sets the foundation to a rewarding career.
The successful candidate will be focused on supporting operational functions of the village and managing day-to-day activities and competing priorities, ensuring the village is properly maintained for the enjoyment of the residents.
Reporting through to the Village Manager, your key accountabilities in this role will include:
Implementing operational plans & projects
Ensuring compliance with all laws and regulations applicable to the village
Implementing company policies, strategies and plans to maintain residents’ satisfaction.
Assisting with running of village events, social calendar and activities
Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance.
Providing assistance with the preparation of budgets, assist with budget issues and financial processing.
Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.
Onboarding new Contractor Contracts and renewals
Coordination of contractors for quotes for jobs
Induction of New Residents
About you:
Your proactive and customer-focused attitude will see you succeed in the role, as well as an ability to work autonomously to deliver professional outcomes. Strong interpersonal and communication skills will be key to your success in this role as will:
Demonstrated a solid understanding of Environment Health and Safety (EHS) requirements.
Has the knowledge in regulations specific to retirement living villages.
Has previous experience in a similar role within the hospitality or community services/retirement sector, or demonstrate skills aligned to the role from an alternative sector.
Excellent customer service skills, fostering positive face-to face interactions. Has the ability to remain calm under pressure.
Excellent computer literacy – including the Microsoft Office Suite
A keen eye for detail and ability to balance different priorities and manage day-to-day expectations for the residents and their families.
Experience with budgeting (desirable)
A First Aid Certificate & CPR Certificate or be willing to complete
Valid driver’s licenses
Willingness to learn and professionally develop, along with a proactive and can-do attitude.
Benefits
Bonus scheme + Competitive salary
18 weeks paid parental leave for primary carers
Additional generous leave entitlements i.e. Wellbeing leave (4 days), Community Day, Volunteer leave and purchased leave
Career development and growth opportunities
Salary sacrificing, discounted health insurance, annual vaccinations, and skin checks
Health & Wellbeing Program
Unmind mental wellbeing app access.
Training and working with a supportive and fun team
What do we do?
Our purpose is to create places where communities thrive not only for our customers but importantly for our employees.
We do this through creating safe, secure and connected independent living communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential amenities and services.
We may have a new name and brand, but we are not new to the sector. Join our team and support our growth as the nation's premier creator, owner, and operator of vibrant purpose-built communities for independent seniors.
We are passionate about what we do - and we are always leading with heart.
Please note: The successful applicant must complete a Police Check, will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.
At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.
Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.
Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage. If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.