Associate Director Emergency Management

Associate Director - Emergency Management
Permanent/Ongoing role with NSW Telco
Grade 11/12 - $139,787 - $161,663 + super
Sydney-based role
Hybrid working options available and flexible working arrangements.
On-call allowance as applicable.
NSW Telco Authority works to protect telecommunications infrastructure to help keep people safe and connected.
We are looking for an Associate Director to lead our Emergency Management function and oversee our Telecommunications Functional Area (TelcoFA).
You are an influential leader that will play a key role in the agency's telecommunications Emergency Management prevention, preparedness, response and recovery phases.
You will build relationships with Emergency Service Organisations and carriers as well as bring proven experience of influencing diverse and senior stakeholders. You are able to communicate technical information in clear and simple language.
You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.
We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.
The role leads the Emergency Management unit within NSW Telco Authority and reports to the Head of Network Operations and Emergency Management.
In this role you will:

• Support NSW Telco Authority's strategic priorities

• Lead the Emergency Management team to provide strategic and operational direction

• Provide expert leadership and strategic advice on telecommunications incidents and emergency operations, capability development and lessons management to ensure the ongoing development of the TelcoFA
• Develop, build and maintain strategic relationships with key stakeholders through effective communication, negotiation and issues management to foster collaboration and leverage expertise to plan for, respond to and recover from emergencies and major events.

To be successful in this role you will demonstrate:

• Must have, or be able to attain and maintain, a NV1 national security clearance as a condition of employment.

• Demonstrated experience managing a large multi-disciplinary team in a service delivery environment.

• Tertiary qualifications in Emergency Management and/or telecommunications or relevant discipline and/or demonstrated relevant working experience in a similar role/industry.

• Leading teams in a fast-paced environment with a focus on delivering on priorities to a prescribed standard.

• Previous experience within the Emergency Management sector desirable.
• Please note that the successful applicant will be required, at times, to work outside regular working hours. An on-call allowance as applicable.

What we need from you:
Review the role description and apply by submitting an up-to-date CV and a cover letter (two pages max.) outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Rania Wannous, A/Head of Network Operations and Emergency Management on rania.wannous@customerservice.nsw.gov.au
For enquiries relating to recruitment please contact Neha Bajaj via email on neha.bajaj@customerservice.nsw.gov.au
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via Neha.Bajaj@customerservice.nsw.gov.au .
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 1st February 2024, Thursday (9:59 am)
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
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We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
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We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Neha.Bajaj@customerservice.nsw.gov.au or 02 9494 8351.
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