Associate Systems Engineer

Kinetic IT is continuing to grow! We are establishing a new team, working with a new Federal Government customer and looking for talented and motivated individuals to join us as we embark on our next exciting partnership.

This role will join our managed services delivery team, working with our customer located in Canberra Civic. The team will be nationally dispersed but primarily based in the ACT.  

About the role

We are looking for a skilled Desktop Engineer to provide technical support and maintenance for our organisation’s desktop computing environment. The ideal candidate will have a strong background in desktop support, troubleshooting, and a passion for delivering exceptional customer service.

Duties will include:

• Providing first and second-level support for desktop-related issues.
• Installing, configuring, and troubleshooting hardware and software components on desktops and laptops.
• Collaborating with end-users to resolve technical issues in a timely and efficient manner.
• Performing routine maintenance tasks, including updates, patches, and system upgrades.
• Monitoring and managing desktop security, ensuring compliance with company policies and standards.
• Working closely with IT teams to ensure the smooth integration of desktop systems with other infrastructure components.
• Maintaining accurate and up-to-date documentation of desktop configurations, procedures, and troubleshooting steps.
• Developing and updating user guides to empower end-users to resolve common issues independently.

Keen to get involved? You will need some of the following:

• Proven experience as a Desktop Engineer or similar role
• Familiarity with hardware components, peripherals, and troubleshooting techniques
• Excellent problem-solving and communication skills
• Current active Government Security clearance or ability to obtain and maintain high-level clearance  

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development. 

The Kinetic IT Difference

• Flexible working, paid parental leave, and other benefits tailored to your individual goals
• Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
• Vendor Exam Support, ITIL 4 Training and Communities of Practice groups
• Dedicated professional development reviews every 6 months, with monthly follow ups
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees.  Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

How to apply

First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply’ button or contact our careers account on *******@kineticit.com.au and quote OCREQ202401