Associate User Researcher

Imagine a world where people are delighted by their healthcare experience. The ResMed team is taking giant strides towards making this a reality. As part of the Asia LatAm Growth Markets team we are looking to solve unique and exciting challenges utilising technology and connected solutions to impact over a billion people. We have an innovative 30 year history as global leading medical pioneers but now is the time to continually push boundaries, innovate in new spaces and help improve people's health on a large scale.
ResMed has a fantastic career opportunity for a passionate Associate User Researcher to join the Global UX team and contribute to the next generation of ResMed solutions.
Let’s talk about the team:
Driven by empathy, ResMed’s Global UX team partners closely with product management, engineering, and other stakeholders to create life changing solutions that lead to better outcomes for patients and providers. Our work spans physical, digital, and service-based experiences across the globe.
The UX Research team helps drive strategy, design, and development through human-centered insights and efficient and scalable systems that enable practitioners to focus on their craft.
Together we will transform care, improve patient health, and evolve the next generation of healthcare solutions.
Let’s talk about the role:
As an Associate User Researcher, you’ll work with more senior researchers and product teams supporting qualitative and quantitative research through preparing materials, analyzing data, notetaking, and more. You will support moderated and unmoderated iterative studies to evaluate concepts, designs, and products and surveys.
This position will provide you with the opportunity to grow your research skills and work with a diverse and knowledgeable team of researchers in the connected solutions and medical space.
This is a Sydney based position with requirement to work from our Bella Vista offices on a regular basis, part time employment will be considered.
Responsibilities include:

• Supporting in research planning activities:

• Support in maintaining research calendar and study and experimentation plans
• Meeting with product teams to understand objectives, review study goals, hypotheses, and assumptions
• Preparing research artifacts e.g. screener, interview guide, script, tasks, etc
• Working with vendors to screen, recruit and schedule participants

• Supporting in running research:

• Support researchers and designers in regular testing of concepts, prototypes, digital and physical products and services
• Participate in observation, notetaking and analysis for studies as needed

• Support with synthesizing and reporting insights:

• Support in running synthesis workshops and creating artifacts eg: user journey maps, affinity diagram, personas, service design blueprints, etc.
• Provide empathetic insights of the problem space as experienced by the user
• Prepare documentation for medical device clearance as needed

• Support in research operations:

• Support research operations initiatives around participant management, governance, processes, tools, insights management and more

Let’s talk about you:
You are driven by empathy and passionate about helping people. You enjoy listening to others share their stories. Your curiosity and love for finding patterns in data will be an asset to help improve product experiences for our patients and providers.
Qualifications and Experience:

• Studying or completed Bachelor’s in Product Design, Human Computer-Interaction, Cognitive Science, Psychology, or related field
• 1-2 years experience running UX research studies with various research techniques spanning both attitudinal and behavioural as well as quantitative and qualitative methods
• Familiarity with using online testing tools
• Experience working in an agile, collaborative environment alongside design, engineering, and product management
• Ability to manage multiple projects in a timely manner
• Experience working in the healthcare field on patient engagement, behaviour change, and/or FDA requirements for medical device clearance is advantageous
• International research experience advantageous

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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!