Assurance & Improvement Coordinator

We’re excited to have been awarded the Metropolitan Victorian Road Maintenance Contract – South Central Region.

Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency response and defect rectification works, as well as network refurbishment and upgrade projects, under a major long-term contract with the Victorian Government. 

Our mission is to deliver safer and more reliable journeys for Victorian road users, keep communities better connected, and create a more sustainable road network. And we need great people to help us do that.

In return Service Stream has a fantastic range of employee benefits to thank our staff for the hard work and dedication they put in every day. Highlights include:

• FLEXIBLE WORKING - at Service Stream, all flexibility requests are genuinely considered. We want to work with you and your needs.
• GROWTH – We have lots of opportunities for growth and development.
• DISCOUNTS - We have lots of benefits - Join us and have full access to exclusive employee benefits and rewards, offering discounts at top retail and lifestyle companies in the market from The Iconic, Ikea, BCF, JBHiFi, Myer, AirBnb, Dan Murphys, Woolworths, Virgin Australia and many many more.
• PAID LEAVE - Our policies are designed with people in mind! We have a wide variety of Paid leave options from Purchased Leave, Parental leave, Cultural leave and more.
• ACCESS - to our Corporate Novated Leasing, Accommodation and Private Healthcare offers.

Location: Melbourne CBD / Dandenong South

Target Start Date: Early May

How you'll contribute:

Reporting to the Business & Performance (B&P) Manager, the Assurance & Improvement Coordinator supports all quality management systems, processes and procedures for the Contract. 

Specifically, the Assurance & Improvement Coordinator is accountable for: 

• Establishing and maintaining the VRMC SharePoint site as the central repository for all Contract documents, providing training to Contract personnel on document management requirements 
• Monitoring compliance with Section 750 PB and the VRMC Quality Management Plan in relation to Hold Points, ITPs, inspections and auditing of completed works through desktop and field audits  
• Investigating quality management issues and non-conformances, capturing key information and improvement actions in Service Stream’s non-conformance reporting management system, and analysing non-conformance data to identify significant variances from planned outcomes for further investigation 
• Auditing the Program Plans and coordinating review and update of the Program Plans in line with Contract requirements  
• Maintaining the VRMC Improvement & Innovations Register, preparing business cases for, and coordinating implementation of, initiatives approved under the Transport Innovations Hub

This role can be based in either our Network Intelligence & Operations Centre (NIOC) in Melbourne CBD or in our VRMC Depot in South Dandenong. Full-time, part-time and flexible working options will be considered for this role. 

About you: 

You’ll have at least three years’ experience in a quality management role overseeing long-term maintenance and/or capital/project works programs with annual budgets > $30 million. Your experience will be in directly relevant industries such as civil engineering, road construction / maintenance, resources or heavy manufacturing. 

A committed team player who drives for service excellence and continuous improvement, you’ll demonstrate: 

• Detailed knowledge of ISO9001 quality management framework and a relentless focus on complying with legislative standards, contract specifications and internal processes  
• A track record of influencing front line workers, supervisors and management personnel to embed an “quality” culture 
• High levels of self-motivation, exceptional time-management skills and a proven ability to work efficiently with minimal supervision 
• Strong verbal communication, document/database management, report writing and administration skills  

A current Victorian driver’s license is mandatory. Certification as an ISO 9001 Lead Auditor will be highly regarded. Formal qualifications (Cert III or higher) in civil construction are a bonus, but not essential if you can demonstrate equivalent knowledge and capability. 

Why you should join the VRMC team:

• The work we do connects communities and makes them stronger.  
• You’ll thrive and grow as part of the VRMC team if you’re passionate about safety, service excellence and sustainability, you strive for continuous improvement, and you embrace learning and change 
• We’re determined to be known as a diverse and inclusive place to work. We want everyone who joins us to feel confident bringing their authentic self to work, knowing that what makes them unique also makes them uniquely valuable
• We embrace flexible working options that reflect business and customer needs, role requirements and individual circumstances. Part-time, compressed work hours, job-share and hybrid working arrangements are common across our business
• The safety and prosperity of our people, our customers and the communities in which we work every day is central to our culture and purpose. We’re proud that our positive safety performance consistently ranks among the leading companies in Australia

​

How to apply – and what happens next!

If this sounds like you, apply now via the online application button, below. One of our Recruitment Specialists will call you if anything in your application needs checking. We promise to let you know within two weeks of receiving your application if you’re progressing to interview/assessment stage. 

About Us:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQIA individuals, and other diverse groups.

We celebrate diversity at Service Stream, and would absolutely welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodiversity, and those from LGBTQIA, Veteran or other diverse groups.  Feel free to email *********@servicestream.com.au for any inquiries on how we can best support you and a designated person will contact you regarding your inquiry.