AddressRole Purpose
Provide to Vodafone Top Customers an excellent technical assistance.
The candidate will have to demonstrate and skills on networking and cyber security and will be a part of a high skilled team with advanced training sessions before taking in charge real Customers.
She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools.
Key accountabilities and decision ownership
• Manage in first person all technical requests on Top Vodafone Customers
• E2E accountability on Customer for in life management (Incident, change and service requests)
• Problem management
• Customer Experience management
• SLAs accountability
Core competencies, knowledge and experience
• Knowledge of Cyber Security fundamentals and tools
• Certification in Firewalling technologies (i.e. NSE2/4)
• Familiar with troubleshooting
• Knowledge of LAN protocols (DHCP, DHCP snooping, 802.1x etc) and segmentation (VLAN VxLAN etc)
• Flexible and open-mind attitude toward innovative services and new technologies
• Good communication skills (speaking and writing)
Must have technical / professional qualifications
• Good English speaking, understanding and writing (at least B1)
• CCNP certification or equivalent
• Strong accountability and motivation
• Academic Background: Engineering Degree
