Audio Visual Technician (Video Conferencing)

We are looking to engage a skilled Audio Visual Technician (Video Conferencing) to join our Federal Government client!This is your chance to make a difference for our Federal Government client in this 12 month contract with an additional 6 months of extensions offered.Australian Citizens with the ability to obtain an NV2 security clearance will be considered for this role.The experience and skills for this role are:

• Technical Proficiency with Cisco Products. Demonstrated experience in configuring, maintaining, and troubleshooting Cisco Video Conferencing and audiovisual equipment.
• Understanding of ITIL Framework. Knowledge of ITIL practices relevant to IT service management and operations, particularly in service request fulfilment, incident and problem management.
• Experience in Audio Visual Systems. Proven capability in setting up, operating, and troubleshooting a variety of AV equipment and systems, including microphones, speakers, video monitors, projectors, and related technology.
• Customer Service Skills. Strong interpersonal and communication skills to effectively assist and resolve government customer queries and issues.
• Problem-Solving Abilities. Aptitude for quickly diagnosing and resolving technical issues in high-pressure environments.
• Documentation Skills. Competency in documenting processes and incidents accurately and according to organizational standards, facilitating clear communication and compliance with operational requirements.
• Flexibility and Availability. Willingness to work flexible hours, including evenings and weekends if necessary, to support operations and special events.

Desirable skills and experience:

• Certifications. Certifications specific to Cisco systems, such as Cisco Certified Network Associate (CCNA) or Cisco Video Network Specialist. ITIL Foundation Certification or higher.
• Government Sector Experience. Previous experience working within government or other regulated industries, with an understanding of the specific operational and compliance challenges.
• Project Management Skills. Experience in managing small to medium AV projects, including planning, execution, and resource management.
• Training and Mentoring. Experience in training or mentoring staff in the use of AV and conferencing equipment.
• Innovative Thinking. Demonstrated ability to contribute to process improvement initiatives within the AV and IT support domains.
• Team Collaboration. Proven track record of working effectively in a team environment, collaborating with other technical and non-technical staff.

To be considered for this opportunity, APPLY to this advertisement.For more information about the role, contact NICK on (02) 5109 0905.If you are unsuccessful in this application, with your permission we would like to keep you in consideration for future roles that may suit you better.