AddressWe are looking for an experienced and talented Receptionist/CustomerService Officer. If you thrive on reception and administrative duties and enjoy working with clients and clinicians, this is the job for you. You will be working with our clinical team at our Fitzroy location primarily as well as providing cover for other clinics when needed.
Who we are
Melbourne Audiology Centre (MAC) is a privately owned audiology clinic. We are focused on clinical and customer service excellence and specialist in assisting people with hearing and tinnitus difficulties. MAC has been delivering client-focused services for 22 years with seven hearing centres across the Melbourne area.
Role responsibilities include:
- Providing a professional level of customer service to all clients in an efficient and courteous manner
- Responding to enquiries (face-to-face, phone and online) on services and products accurately and in line with established policies and procedures
- Managing the appointment bookings to ensure efficient use of the clinician's time
- Invoicing clients and third-party funders,
- Ordering and receiving stock
- Assisting the finance office as required
- Assisting the clinical team with administration tasks required prior to and following appointments
About you:
- Strong organisational and time management skills
- Clear verbal communication and excellent phone and interpersonal manner
- Ability to prioritise and work efficiently in a fast-paced environment
- Ability to work with a high level of accuracy, and excellent attention to detail
- Taking initiative and problem-solving
- Ability to learn new software systems and products quickly
- Intermediate computer skills (Word, Excel, Outlook)
Experience in face-to-face customer service, reception, and office administration duties such as invoicing, ordering and receiving stock is essential. Experience in the hearing /audiology industry will be highly regarded. This position is available immediately.
