Randstad Ballarat is hiring 4 skilled call center/data entry professionals for a 2-3 month government contract in Ballarat, paying $45/hr + super.About the Organisation:
This government entity provides emergency medical services and patient transport across Victoria, playing a crucial role in emergency response and community health.About the Role:
You will manage the efficient, timely, and accurate assessment and processing of billing outcomes for service fees, meeting performance and statutory obligations.Key Responsibilities:Operational Performance:- Review data for accuracy and consistency in billing assessments.- Identify and report data inconsistencies for management review.- Respond to internal and external customer billing queries.- Assess service records and Patient Care Records for billing accuracy.- Analyse customer circumstances to ensure billing accuracy.- Raise and clarify billing queries.- Support system upgrades through User Acceptance Testing (UAT).- Perform general administrative tasks to assist the team.
Quality and Customer Experience:- Maintain accurate customer account records.- Stay knowledgeable about billing systems, processes, and guidelines.- Ensure confidentiality and compliance with data security and privacy legislation.- Adhere to billing procedures and policies.- Recommend improvements to enhance billing processes.
Community/Stakeholder Engagement:- Foster effective working relationships within and outside the division.- Provide high-quality Customer Service and support to stakeholders.
Health, Safety, and Wellbeing:
- Promote health and wellbeing practices.
- Contribute to a positive safety culture.
- Model ethical and positive behaviours.
- Experience working in financial data entry, billing or accounts receivable department and competent at intermediate level in Microsoft Office, Excel and Word
- Strong experience working in a high volume call center environment (desirable).
- Certificate in Business/Finance or equivalent (desirable)
- Proven proficient data entry and billing assessment skills with an ability to meet performance output and accuracy targets
- High degree of accuracy, attention to detail and quality control
- Professional and mature with sound judgement to ensure matters of a confidential or sensitive nature are handled appropriately and diplomatically
- Diligent with the ability to work independently with minimal supervision
- The preferred candidate will be required to undergo security checks such as police record.
- Proof of COVID vaccination – 3 doses
- 2x Professional References