Authorised Officer Crew Leader

Authorised Officer Crew Leader – Warragul 

• Permanent full-time position located at Warragul
• 5 weeks annual leave + 20% leave loading
• 95,341 + super + penalties + 5 weeks annual leave + 20% leave loading

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

About the role

As the Authorised Officer Crew Leader, you are integral to the success of V/Line’s Customer Operations Group. The role works with V/Line management to provide customers travelling on V/Line services a trouble free and safe journey. You will ensure Authorised Officers are aware of their obligations in deterring anti-social behaviour/crime/vandalism and fare evasion by way of visible presence and reporting of offences under the Victorian Transport Act and Regulations. The focus of AO activities will be on anti-social behaviour, particularly on late night Friday and Saturday services and special events. The Team Leader will be playing a key role in the ongoing AO function within V/Line. You will also assume the Team Leader role for Authorised Officers, in the Team Leader’s absence. 

Key Accountabilities include:

• Manage the efficient and proactive coordination of Authorised Officers.
• Mentoring and training of Authorised Officers.
• Conduct / assist with investigations.
• Provide timely reports of all security and anti-social related behavioural incidents for inclusion in the monthly Executive Security Management meetings.
• Ensure Authorised Officers provide timely reports of all security and anti-social behavioural related incidents that occur within the V/Line network in line with the Security Department – Security Reporting Database protocols.
• Monitor the quality of all statements, documentation and evidence related to the reporting procedures of offences is of the highest standard, in order for successful prosecution to take place.
• Manage the standard and quality of all legal documentation and associated evidence to ensure timely and successful prosecution of suspects.

About you

You take pride in the impact of your work, are a resilient individual with strong abilities in emergency management and conflict resolution. You have a strong customer service background and enjoy working with the public. 

Our ideal candidate will possess the following:

·         Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

·         Relevant tertiary qualifications or equivalent education and/or experience (essential)

·         Certificate III in Customer Service and Compliance (desirable)

·         First Aid – Level 2 (desirable)

·         Experience in dealing with difficult / confrontational situations

In addition to free Myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume. 

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references. 

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.   

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 or Asset Management Enterprise Agreement 2019). Current employees are expected to remain in their role for a minimum of 12 months before applying to new positions within V/Line.

 V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.