Auto Oem Aftersales - Operations/Business Improvement Manager

Leading Automotive OEM. Focus on change management & business improvement of support & processes to dealers & customers. Leadership position

A great opportunity is available with our client, a leading Automotive OEM.
Based in Adelaide, this role will draw on your leadership, strategic and business/process improvement skills. You will be accountable for process improvement and change management to bring a fresh approach to the development of support to the dealer network and increase the customer experience.
We are looking for a candidate who can design and build strategy and process, but who can also engage with the internal stakeholders to bring them on the journey to offer a superior customer experience.
Key areas of responsibility include:

• Analyse, evaluate, deliver & improve process across the service operations team
• Review and analyse the automotive service dealer network and seek opportunities for improvement
• Develop knowledge base solutions - including data base and process development and roll outs
• Define and improve process around the customer experience and impact
• Team leadership and stakeholder engagement - this role has 2 direct reports

About you:

• Operational, business and process improvement and demonstrated change management/risk management achievements
• Sound problem solving and analytical skills with solid communication skills
• People leadership and development expertise with the ability to engage with internal and external stakeholders
• Proactive approach, self sufficient with a strong desire to achieve outcomes and "own" the role
• Strong project management experience with a hands on approach
• Solid computer literacy

Other info:

• Dynamic business with a team based culture
• A company that cares about its people & customers and successful outcomes
• Autonomy with a supportive management team
• Flexibility and work/life balance
• Attractive salary package, including fully maintained vehicle, the ability to purchase additional leave, private medical discounts and more....

To be considered for this opportunity, please apply via the apply button, with your resume in strict confidence to Natalie Smith. All details in relation to the organisations, etc will be provided to shortlisted candidates, if you have a suitable background.
This role is open only to Australian Citizens or Residents, or those with full working rights in Australia.

ABOUT US.
Automotive Recruitment Australia is constantly seeking top industry talent for a range of roles with our automotive clients across the automotive aftermarket, OEM, Parts, Performance, heavy commercial vehicle / truck sectors along with a range of diverse clients who provide various services to the automotive industry. Let us take care of your next automotive industry role - with confidence and confidentiality.