We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Tamworth. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!The RoleThe Service Centre Manager is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include:
- Manage and maintain stakeholder relationships including customers, insurers, and local suppliers
- Lead and support the team by setting and meeting key performance indicators within agreed budgets
- Support the development of all team members by identifying and providing learning and growth opportunities
- Management of schedules of work to be performed on a daily / weekly basis
- Commitment to learning, growing and developing your team
- As a fitting manager, this role will be required to perform full windscreen repair and replacement fitting duties
- Experienced and highly capable windscreen fitter
- Driven business manager and people leader
- Passion and dedication for business growth
- Customer focused with a commitment to delivering a first-class experience
- Work to budgets and towards key performance indicators
- Excellent verbal and written communication skills, capacity to develop relationships
- Strong people management, team leadership and influencing skills
- Work with a supportive senior management team
- Ongoing reward and recognition programs
- Learning and development for you to reach your full potential
- Laptop, phone, and company vehicle or car allowance