AddressSplend
Automotive Sales AssistantProvide eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income
Why SplendVisit website
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income.
For over four years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our members.
We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our members take control of their careers with our flexible plans.
Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, grew our global team to over 150 employees, and raised $25 million in equity and over $200m in vehicle financing to date.
We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
About the role- Managing appointments made by the sales team and converting leads.
- Explaining Splends Rental Agreement to new customers and answering any objections / questions.
- Helping set the customer up to be successful on the platform (Uber etc).
- Entering relevant driver information into the CRM system.
- Complaint and conflict resolution when required.
- Conducting vehicle inspections
- Taking customers on test drives
- Final invoice preparation.
- Supporting City Lead with the day to day running of the customer hub.
- You’ll have excellent customer service skills (2+yrs experience is perfect).
- Our strongest bonds are built face-to-face, so you'll be happy with an onsite based role, joining our team in South Melbourne.
- You are tech savvy and have ability to pick up new systems quickly.
- You can handle difficult conversations with empathy and resilience.
- You’ll be experienced in successfully building relationships with a client base.
- Being a scale up business, no two days are the same.
We all have to roll up our sleeves and be involved, so, being a team player is a must!
- Your role has a big impact and you’ll be dealing with contracts and updating computer systems, therefore attention to detail is pivotal.
- Ability to persuasively present products, understand customer needs, handle objections, and close sales.
- Open Australian Driver’s license
- Able to work on Saturdays as per roster.
- Performance-based bonus
- Birthday day off
- Opportunity to participate in the employee share program (equity)
- Employee Assistance Program
- Novated lease program
- Dedicated Learning & Development platform
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- 👍🏼
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
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Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
