Address
Form of workStrataCash Management is seeking a client-focused, proven fast learner with excellent communication skills, strong attention to detail and a flexible attitude.
If you have proven client service skills, are highly keyboard literate and have a minimum of three years in retail banking or a banking operations role you could be just the person we are looking for. Previous experience in a lending environment will also be highly regarded.
About Us
StrataCash Management is part of The MaxSoft Group an innovative and progressive company providing operational and banking/financial solutions (think fintech) to the strata management industry. Originating over 30 years ago, MaxSoft are well-recognised for their innovation, knowledge and professionalism in all facets of strata management software and banking solutions. With over sixty full-time staff, MaxSoft continue to push the envelope to generate new ideas and solutions for making managing strata more efficient.
The Role
Drawing on your experience in banking, you will be responsible for the operational service delivery to our valued clients within StrataCash Management and StrataPay, two subsidiaries within the MaxSoft Group. You must be a great team player, with a sense of humour, resilient, comfortable with 5-days per week WFH and a person who will champion our culture and loves to delight customers. StrataCash Management and StrataPay provide transactional Banking Services and payment platform administration and processing (merchant services) with our partner institutions.
Key Responsibilities
Reporting directly to the Financial Services Operations Manager the responsibilities of the role are as follows:
- Be the first point of call for telephone and email enquiries, providing clear concise information and resolution to enquiries for StrataPay and StrataCash
- Data entry, record management and document verification and management
- Using various software, including word processing, spreadsheets and databases
- Champion company Culture and our products and services
- Build and maintain effective professional relationships internally and externally
Your Skills & Attributes
Ideally, you will have the following qualities and experience:
- Self motivated and accountable in remote settings
- Provide an exceptional standard of customer service
- Confident and comfortable developing relationships with customers and supplier partners over the phone
- High level of professionalism and a positive can do attitude
- Ability to manage a high volume workload
- Exceptional written and verbal communication skills
- Collaborative and team-oriented approach
- Demonstrated ability to build strong positive relationships with team members, internal and external contacts and customers encouraging mutual respect, cooperation and collaboration.
StrataCash will offer you
- A competitive salary
- Opportunities to grow and learn in one of Australia’s fastest growing industries
- A supportive workplace culture where great work is recognised and rewarded
- Regular social days, including bowling, staff day & quarterly drinks
- 2 additional annual leave days over the Christmas period every year
- Fun working environment!
If you possess the above skills and attributes and want to be part of a great team, please apply online with a cover letter outlining your experience and what skills, capabilities and strengths you would bring to StrataCash.
We are looking for an exceptional person who can pick up new things easily and work under pressure to meet deadlines. For the right person, we offer an environment full of different, interesting and challenging work, a great team and clients that appreciate the help you provide.
Please note only short listed candidates will be contacted.
You must be a Permanent Resident or Citizen of Australia, able to pass detailed credit checks and have a clear historical and current police check to be considered for this role.
If you are successful for a role with StrataCash Management, it is a condition of employment that background screening is completed to ensure StrataCash complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
(Tip: Your cover letter is important. Please take the time to submit a personalised cover letter that introduces you to us and explains your interest in the position.)
